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NOC Engineer


West Mclean, VA 22102
15.2 miles Full-time

NOC Engineer

West Mclean, VA 22102
Similar jobs pay $37.39 - $83.64
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Job Description

Job Purpose:
Designs and estimates network topologies by collecting information; performing on-site surveys; specifying components and systems; creating bills-of-materials and labor estimates; delivering complete solutions to Account Executives; leading team members.

* Accomplishes network infrastructure engineering work requirements by orienting, training, assigning, scheduling, and coaching employees.

* Meets network infrastructure engineering work standards by following production, productivity, quality, and network infrastructure engineering standards; resolving operational problems; identifying network infrastructure engineering work process improvements; monitoring and evaluating network infrastructure engineering staff actions.

* Meets network infrastructure engineering cost standards by monitoring expenses; implementing cost-saving actions.

* Determines client requirements by leading the searching for RFP information online; performing site surveys; gathering information from the Account Executive and the client.

* Designs network topologies by leading the specifying of network architecture; rendering prints; preparing logical diagrams; creating bill-of-materials; estimating labor requirements; submitting design plan for review.

* Prepares bid packages by providing Account Executives with scopes of work; interfacing with purchasing for material costs; verifying RFP requirements are completed.

* Prepares documentation for procurement by verifying part numbers; coordinating with Purchasing for materials and tools.

* Resolves design and installation problems by leading the evaluating of design errors with technicians; modifying installation method; documenting corrective action; recovering the situation with Account Executives and the client.

* Prepares drawings and labels by operating AutoCAD and Visio systems; gathering "as-built" information; creating field labels for technicians; matching field labels with "as-built" information on cut sheets; creating final "as-built" drawings and diagrams.

* Assist NOC Manager in managing day-to-day flow of the team; Daily stand-up calls, decision making on next steps, coordinating with other teams, and assisting as a senior resource to rest of team

* Monitoring and Triaging Alerts and Errors for client base

* Creation and Maintenance for Patch Policies and Monitoring via ConnectWise Automate

* Managing onboarding of clients to Datto and monitoring day to day operation

* Creation of reporting and dashboards for sales and technical staff

* Assisted in restructure of Client Onboarding and Offboarding processes

* Creation of system automations to reduce help desk reactive hours per endpoint

* Develops procedures and methods for network/system infrastructure division by leading the identifying of areas for improvement; preparing documentation to refine processes; publishing information.

* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

* Contributes to team effort by accomplishing related results as needed.

* Configuration, Deployment, and Management of Office 365, Dynamics, and Sharepoint; Salesforce
* Configuration, Deployment, and Management of Exchange Server 2010/2013/2016

* Configuration, Deployment, and Management of ConnectWise Automate, Kaseya, and GFI RMM
Posting ID: 607450962Posted: 2021-03-06