1 Kay 2000 Enterprise Llc Jobs

Reston, VA
Job Type: Full-time
Salary: $45,000.00 to $73,000.00 /hour

LOCATION: Reston, VA

CLEARANCE: TS/SCI Full Scope Poly

VMR Strategic Solutions, LLC is currently seeking an experienced Microsoft System Administrator to support a Government contract located in Reston, VA. The ideal candidates must possess the following skills listed below.

Roles/Responsibilities:

Debug and diagnose platform or service outages for individual tenants on either the Azure or Office 365 services.

• Diagnose and mitigate platform faults for individual tenants or users.
• Troubleshoot client-side issues/experiences for Office products where issue may be with service or protocols from Office platform.
• Draft and share root cause analysis for Customer Reported Incidents (CRIs), including on-going metrics identifying repeat drivers or trends.
• Create positive outcomes for Microsoft partners and customers in critical outage situations.
• Analyze common faults and drive critical fixes that bring stability and/or reduce incident volume to the platform and customers.
• Identify and drive technical and procedural improvement across support.
• Identify customer dissatisfaction in real-time and handle the situation with professional and data driven conflict management including escalating to Microsoft to assist or assume ownership.
• Evaluate support needs and prepare to support new and/or updated features across the suite of services.

Preferred Skills:

• Able to identify and script automatable problems, perform work with efficiency in mind
• Working knowledge of enterprise network gear including routers, switches, and load balancers
• Working knowledge of enterprise routing protocols and IP sub netting
• Experience using common diagnostic tools like Netmon, WinDBG and Wireshark
• Experience with PowerShell, SQL, and Python scripting
• Able to diagnose and mitigate faults
• Able to identify and drive recovery levers with feature teams
• Able to communicate effectively through written and oral English
• Able to interact with external customers and partners on behalf of Microsoft
• Ability to perform work under continuous deadline pressure

Infrastructure:

• Management tasks within the Identify services function, specifically around management of servers, roles, and any associated incidents
• Deploy/upgrade of core components, software and scheduled configuration changes in support of the identify services and roles
• Initial setup
• Bare-metal imaging
• Managing infrastructure roles
• Patching servers
• Deploying and upgrading software
• Scheduled configuration changes
• Active directory management
• GPO requests
• AD data retrieve and modify
• ADFS internal app registration
• Web Proxy requests
• SKU validation
• SOP driven tasks and common recurring tasks
• Tenant migration
• LID management
• Account management request tickets
• Secrets and certificates management
• Perform system and software updates/upgrades in accordance with policy
• Perform password resets to key network and active directory infrastructure in accordance with policy
• Follow Microsoft policies and procedures when performing actions on the network or active directory and other supporting services in support of Microsoft Government Online Services

Desired Skills:

• Diagnosing/debugging faults in complex online services and able to work one of the following shifts:
• Day (M-F, 0800-1700)
• Mid (M-F, 1600 - 0100)
• Night (M-F, 000-0900)
• Weekends Day (S-Su, 0800-2000 plus 2 weekday 8-hour shifts)
• Weekend Night (S-Su, 2000-0800 plus 2 weekday 8-hour shifts)

Education:

• BS