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    Microsoft System Administrator

    VMR Strategic Solutions
    Reston, VA 20190
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Job Description

    Reston, VA
    Job Type: Full-time
    Salary: $45,000.00 to $73,000.00 /hour

    LOCATION: Reston, VA

    CLEARANCE: TS/SCI Full Scope Poly

    VMR Strategic Solutions, LLC is currently seeking an experienced Microsoft System Administrator to support a Government contract located in Reston, VA. The ideal candidates must possess the following skills listed below.

    Roles/Responsibilities:

    Debug and diagnose platform or service outages for individual tenants on either the Azure or Office 365 services.

    • Diagnose and mitigate platform faults for individual tenants or users.
    • Troubleshoot client-side issues/experiences for Office products where issue may be with service or protocols from Office platform.
    • Draft and share root cause analysis for Customer Reported Incidents (CRIs), including on-going metrics identifying repeat drivers or trends.
    • Create positive outcomes for Microsoft partners and customers in critical outage situations.
    • Analyze common faults and drive critical fixes that bring stability and/or reduce incident volume to the platform and customers.
    • Identify and drive technical and procedural improvement across support.
    • Identify customer dissatisfaction in real-time and handle the situation with professional and data driven conflict management including escalating to Microsoft to assist or assume ownership.
    • Evaluate support needs and prepare to support new and/or updated features across the suite of services.

    Preferred Skills:

    • Able to identify and script automatable problems, perform work with efficiency in mind
    • Working knowledge of enterprise network gear including routers, switches, and load balancers
    • Working knowledge of enterprise routing protocols and IP sub netting
    • Experience using common diagnostic tools like Netmon, WinDBG and Wireshark
    • Experience with PowerShell, SQL, and Python scripting
    • Able to diagnose and mitigate faults
    • Able to identify and drive recovery levers with feature teams
    • Able to communicate effectively through written and oral English
    • Able to interact with external customers and partners on behalf of Microsoft
    • Ability to perform work under continuous deadline pressure

    Infrastructure:

    • Management tasks within the Identify services function, specifically around management of servers, roles, and any associated incidents
    • Deploy/upgrade of core components, software and scheduled configuration changes in support of the identify services and roles
    • Initial setup
    • Bare-metal imaging
    • Managing infrastructure roles
    • Patching servers
    • Deploying and upgrading software
    • Scheduled configuration changes
    • Active directory management
    • GPO requests
    • AD data retrieve and modify
    • ADFS internal app registration
    • Web Proxy requests
    • SKU validation
    • SOP driven tasks and common recurring tasks
    • Tenant migration
    • LID management
    • Account management request tickets
    • Secrets and certificates management
    • Perform system and software updates/upgrades in accordance with policy
    • Perform password resets to key network and active directory infrastructure in accordance with policy
    • Follow Microsoft policies and procedures when performing actions on the network or active directory and other supporting services in support of Microsoft Government Online Services

    Desired Skills:

    • Diagnosing/debugging faults in complex online services and able to work one of the following shifts:
    • Day (M-F, 0800-1700)
    • Mid (M-F, 1600 - 0100)
    • Night (M-F, 000-0900)
    • Weekends Day (S-Su, 0800-2000 plus 2 weekday 8-hour shifts)
    • Weekend Night (S-Su, 2000-0800 plus 2 weekday 8-hour shifts)

    Education:

    • BS


    Posting ID: 562882788Posted: 2021-01-26