King County Library System - Director of Information Technology Services CLOSING DATE February 4, 2021 SALARY 128,373.71 - 154,052.13 PAY GRADE 25 JOB TYPE Full-Time, Exempt POSITION One UNION REPRESENTED No LOCATION Service Center, 960 Newport Way NW, Issaquah, WA 98027 DEPARTMENT Information Technology Services APPLICANT ALERT All applicants should be fully prepared to submit a complete application in one sitting as information could be lost if the applicant exits the Dayforce system prior to submitting their completed application. Be aware that the cover letter upload feature is currently disabled and cover letters should be uploaded to the Additional Documents section of the application. Job Number DF21-28 About the Opportunity We are seeking a Director of Information Technology Services who is an innovative leader that possesses senior technology leadership experience, enjoys directing and managing IT strategy, executing plans, schedules, policies, programs, and is passionate about working with the public sector. The Director of ITS will provide overall direction and leadership for the IT Infrastructure, IT Systems, and library branch data services. The King County Library System IT Infrastructure includes a wide area data network supporting 50 sites across King County from Richmond Beach to the Muckleshoot Tribe, from White Center to Skykomish, including the sizable communities of Bellevue, Bothell, Federal Way, and Kent. The Infrastructure includes management and support of over 5,000 networked devices including desktop computers, laptops, printers, kiosks, AV systems and LAN equipment and Infrastructure at each library site with a significant central server array at the Issaquah Service Center. Systems under the stewardship of the Director of ITS include but are not limited to Evergreen Open Source, Envisionware, Cisco VOIP, Azure, Office 365, SharePoint, SCCM, Bibliocommons, Ceridian, J.D. Edwards, Linux, PostGreSQL, Power BI and Teams. This position will play an important part of the Executive Leadership team and will have the opportunity to provide vision and leadership for developing and implementing information technology initiatives. The benefits package for this position includes medical, dental, 457b, PERS retirement, generous time-off and more. About King County Library System (KCLS) KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.4 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,300 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. The King County Library System values diverse perspectives, life experience, and differences. KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing access to opportunities for all. Reasonable accommodations may be made to individuals with disabilities to apply for this position or to perform the essential functions of this position. Please call to request accommodation. General Position Summary The Director of Information Technology Services plans the overall technological direction of the department. Supervises managers who direct the staff and systems in the department. Manages the integration of new technology and programs into the existing King County Library System technology environment. Projects a service ethic and process through the department and to staff and public customers. REQUIRED Applicants must attach a current resume and cover letter which addresses relevant work experience, education and training as it relates to this position. EXAMPLES OF DUTIES Essential DutiesMajor Responsibilities Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform. Manage and facilitate progress on projects. Manage interdepartmental relations and activities to insure effective operations coordination and minimize operational dysfunction. Research new technologies for applications in King County Library System. Manage budget and purchasing functions. Monitor general staff satisfaction and service to King County Library System staff. Respond directly to King County Library System staff and resolve individual problems. Reconcile relationships and politics at an administrative level. Assist Information Technology Manager in the management of their departments. Secondary Duties Management of relationships and processes which influence inter-departmental operations. Service on non-technology related projects and initiatives. Other related projects or activities as assigned. DESIRED MINIMUM QUALIFICATIONS Education and Experience Preference will be given to candidates with the following A typical way of obtaining the knowledge, abilities and skills for this position is Bachelorrsquos degree or equivalent specializing in computer science, management information systems, information technology, or related field. Eight to ten yearsrsquo experience in technology administration in a large organization. CORE COMPETENCIES Customer Focus ndash Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Valuing Diversity ndash Manages relationships with all kinds and classes of people inclusively and equitably respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Ethics, Values, and Judgment ndash Exercises best judgment, trustworthiness, and professional standards of conduct consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality. Professional and Technical Knowledge ndash Demonstrates proficiency in professional and technical skills andor knowledge in position related areas purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. Coaching and Counseling ndash Facilitates the development of otherrsquos knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals builds confidence in others. Managerial Courage ndash Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating deals head-on with people and problems even in the most difficult situations. Decision Quality ndash Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations. Vision and Strategic Thinking ndash Supports, promotes, and ensures alignment with the organizationrsquos vision, mission, and values holds big picture view while setting priorities, often uses breakthrough strategies to find the way forward. Drive for Results ndash Focuses on results and desired outcomes and how best to achieve them does not confuse effort with results. Gets the job done. Accountability ndash Holds self, direct reports, and others accountable for achieving intended outcomes follows up and monitors progress to ensure that things stay on track models organizational values and norms. Managing Change ndash Embraces organizational changes and their rationale, models behavior needed during improvements in organizationrsquos effectiveness, competitiveness, and public service delivery manages own reactions and supports others in the process. PHYSICAL DEMANDS WORK ENVIRONMENT Physical Demands While performing the duties of this job, the employee is constantly using fingers in conjunction with handling and keyboarding, this computer work may be repetitive up to occasionally. Constantly sits and will occasionally stand or walk. Will frequently reach up to chest level with hands and arms, occasionally reaches over shoulder or below waist. Neck rotation may be frequent to work on equipment or use multiple monitors. The employee will occasionally lift to 10 pounds and seldom up to 35 pounds and seldom pushpull carts using light force. Work Environment Work is performed in a normal office environment. Constant sitting and extensive PC monitoring work are involved in the position.