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                        Client Care Coordinator

                        Home Instead Senior Care
                        805 - 97225, Portland, OR 97225
                        Full-time
                        Refer friends, get paid!

                        Job Description

                        Client Care Coordinator
                        Company Overview
                        Are you looking for a position that truly impacts others lives?  Do you want to come to work every day knowing your work is directly helping someone in need in a positive way?  Do you love working with seniors?  You have found what you are looking for!  Home Instead Senior Care® is the world's trusted source of non-medical companionship and home care services for seniors.  Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments and personal care.
                         
                         
                        Objectives:
                        • Meet with prospective clients in order to discover their needs, sign them up for service and establish a billing relationship.
                        • Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
                         
                        Primary Responsibilities:
                        • Reflect the values of HD Industries, LLC d.b.a. Home Instead Senior Care®.
                        • Be a point of contact in the office for clients and family members to facilitate problem resolution for client care issues.
                        • Conduct client/CAREGiver introductions
                        • Keep sufficient documentation of all relevant phone and in-person contacts with clients, client representatives, CAREGivers and others.
                        • Responsible for ensuring all Quality Assurance home visits with new clients two-weeks after start of service and every 90-days are scheduled and completed by the due date. Ensure proper maintenance of Client Journals. Collect service records for office file and keep journal stocked with blank forms.
                        • Maintain all active prospects and client records in ClearCare. Update and inactivate prospect and client files as needed.
                        • Take phone inquiries from prospective clients, set-up service calls, record client inquiries in ClearCare to enable reporting conversion, closing and referral sources.
                        • Know about long-term care insurance and how it works to be in a position to advise clients on this topic during care consultations.
                        • Responsible for maintaining client files scanning into the main shared folder and ensuring the hard copies are in the client file.
                        • 90-Day audit of client files when home visit is conducted.
                        • Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, ClearCare, The Hub, One Drive File Sharing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Panasonic Phone System, EFax, and more.
                         
                        Secondary Responsibilities:
                        • Conduct Care Consultations with prospective clients.
                          • Requires intimate knowledge of all care consultation paperwork: Client Disclosure Statement, Client Assessment, Service Plan, Service Agreement, Medication Services Agreement and Direct Payment Authorization.
                        • Assist with on-call duties as needed
                        • Assist as a backup for weekend care consultations in urgent cases. These care consultations will be scheduled at the discretion of the General Manager.
                        • Other duties as assigned
                         Qualifications:
                        • Previous experience desired - Licensed Nurse, Social Worker or work experience within senior care is desired. 
                        • Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
                        • Ability to quickly build rapport with people of all cultures
                        • Minimum of one-year experience managing clients Preferred
                        • Ability to visit client homes in the assigned territory 

                        Each Home Instead franchise is independently owned and operated.

                        Posting ID: 601360992Posted: 2021-01-22