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    Customer Service Representative

    Kurtz Bros Inc.
    Eastlake, OH 44095
    Full-time, Part-time
    Similar jobs pay $11.31 - $18.59
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    Job Description

    Job Description

    For over 70 years Kurtz Bros., Inc., a local family-owned business, has been an industry leader in the creation of high quality landscaping products. Being a pioneer in caring for Ohio’s environment and natural resources, combined with our innovative approaches to natural preservation and recycling, many have discovered the "green" connection Kurtz offers. Not coincidentally, our tagline is: "We make the good earth better!" Starting out as a topsoil provider to homeowners and garden centers wishing to improve their soil, Kurtz continues to provide an array of services and environmentally friendly, quality products to the construction and landscape industries.

    We are seeking qualified individuals who share our desire to provide the best products and services while striving to maintain and protect our environment. Being part of our family means understanding the Kurtz Bros., Inc. vision for industry leadership in industrial and construction products and services, committing to excellence in customer satisfaction, and being an active participant on a team driven by innovative ideas and solutions. For more information please visit our website, www.kurtz-bros.com.

    We are looking for high energy people who enjoy helping customers! We are hiring at all of our store locations (Avon, Valley View, Garfield Heights, Strongsville & Willowick) with both part time and full time seasonal positions. Our typical time frame for hires is approximately 6 months, but can vary based on our season and each individuals availability.

    • For each season an employee returns, they are eligible for: 
      • Paid Time Off
      • Holiday Pay
      • Return Bonus
      • Company Performance Bonus

    Essential Duties & Responsibilities:

    • Assess customer needs whether in-person or over the phone, answer questions, provide solutions, provide product information in order to familiarize and assist in merchandise selection, and provide any customer follow-up required
    • Become knowledgeable regarding the composition and application of the product line and develop the ability to promote and answer questions regarding the variety of products available to customers
    • Promote product sales by suggesting tie-in or promotional items to customers
    • Coordinate deliveries for customers
    • Accurately process customer sales and coordinate with accounting for credit applications, account issues and product look ups.
    • Maintain accuracy in closing cash drawer, completing paperwork and following all store closing and opening procedures
    • Maintain accuracy with regards to order entry for pickups, deliveries, etc
    • Proactively make store, product and team recommendations for overall store improvements
    • Maintain inventory on the shelves and assist in keeping the store clean and orderly
    • Follow all Kurtz Brothers, Inc. safety guidelines and complete incident reports immediately when required
    • Local travel to other KB sites may be required on an intermittent basis
    • Other duties as assigned
    • Complete accident/damage/incident report immediately after any accident/incident or damage occurs
    • Follow all Kurtz Bros., Inc. safety guidelines
    • Maintain a high-level of customer service to internal and external customers
    • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
    • Other duties may be assigned.

    Education and/or Experience

    • High school diploma or equivalent
    • 1-3 years' experience in performing general office skills
    • Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities preferred
    • Willingness to learn and grow within the role

    Knowledge/Skills

    • Ability to operate a computer and cash register terminal
    • Flexible to work various hours during busy season (spring through early summer)
    • Good communication and listening skills
    • Friendly and positive demeanor with a focus on providing excellent customer service
    • Demonstrating initiative with regards to responsibilities
    • Attention to detail, accuracy, and follow through
    • Ability to multi-task and prioritize effectively
    • Friendly, positive, and willing to be of service to others
    • Able to quickly develop a working knowledge of Kurtz Bros., Inc. products and recycling
    • Attention to detail, accuracy, and follow through
    • Ability to ambulate around the site
    • Enthusiastic, with a drive for results
    • Ability to multi task and work in a fast paced environment
    • Proficiency in office IT suite (excel, word and PowerPoint) and ability to learn new programs/software

    Environment

    • Required to sit, stand, lift, kneel, bend, type, use personal computer, telephone, and two way radio
    • Exposure to loud noises, hot/cold temperatures, dust, and other environmental factors
    Posting ID: 600378442Posted: 2021-01-23