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    Customer Care Specialist

    Akina Pharmacy
    Sterling, VA 20166
    Full-time, Part-time
    Similar jobs pay $14.00 - $14.21
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    Job Description

    Job Description

    Customer Care Technician
    We are a specialty and compounding pharmacy in search for an energetic, compassionate customer care specialist who is keen on consistently providing excellent service. You will have the opportunity to learn and develop the various aspects of professional pharmacy compounding in a fun, fast paced call center environment with an emphasis on working with practitioners and patients. This position has the potential to become a career pathway for the individual who is reliable, able to work collaboratively with others, and truly cares about the quality of their work. 

    Benefits & Perks
    •    Medical, Dental, Vision and more
    •    401k + Employer Contribution
    •    Generous PTO
    •    Fun/productive atmosphere and awesome co-workers

    What you’ll be doing:
    •    Responsible for meeting Call Center Key Performance Indicator

    •    Outbound calls to gather customer information needed to process an order and arrange for payment and shipping
    •    Handle inbound calls from customers to identify their needs and provide the right solution
    •    Places scheduled calls to patients in order to:
    o    Monitor compliance/persistence of medications,
    o    Document adverse reactions,
    o    Refer patients to the clinical pharmacist when necessary
    o    General follow up with patients
    •    Makes contact with physician offices to verify refills and facilitate relevant communications regarding patient therapy and billing
    •    Notifies pharmacist of relevant clinical information gathered during calls to provider or patient that may affect a patient’s disease state, medication regimen, or method of funding
    •    May investigate patient insurance benefits and other supplemental payor information in order to maximize prescription medication funding and minimize out of pocket patient expenses
    •    Constant communication with health care providers, pharmacy benefit managers and patients in order to ensure the timely delivery of medications


    What you’ll bring to Akina
    •    A positive attitude and a strong work ethic that is contagious 
    •    Flexibility and a strong desire to do what is best for your team
    •    Respect and strong communication skills
    •    Strong computer, data entry, and internet skills
    •    Extremely customer-focused and solutions-oriented
    •    Ability to work efficiently under pressure in a fast paced environment
    •    Ability to multi-mask and prioritize
    •    Knowledge and experience in a compounding/specialty pharmacy is preferred but not necessary
     

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    Posting ID: 600381602Posted: 2021-01-26