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                        General Manager

                        Tru by Hilton Louisville/East, KY
                        Louisville, KY 40201
                        Full-time, Part-time
                        Similar jobs pay $16.30 - $25.19
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                        Job Description

                        Job Responsibilities:

                        -Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
                        -Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
                        -Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
                        -Implement and maintain local and national sales/marketing programs.
                        -Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
                        -Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
                        -Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
                        -Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
                        -Develop new programs which result in an increased level of guest satisfaction and operational excellence.
                        -Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
                        -Reward employees who meet or exceed guest expectations.
                        -Other duties as assigned.
                        Job Skills:

                        -Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
                        -Ability to exercise excellent communication, presentation, organization, time management and listening skills.
                        -Ability to use analytical skills for measuring business potential and value to the hotel.
                        -Ability to successfully interact with all levels of customers and hotel management.
                        Job Qualifications:

                        Education

                        Bachelors degree in Hotel Management.

                        Experience

                        Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

                        Licenses/Certifications

                        Possess a valid driver's license and be able to drive to customer appointments.
                        (ref. 23022)
                        Posting ID: 590134626Posted: 2020-12-04