Senior Process Management Associate - New York, NY / McLean, VA / Richmond, VA
The CLO Strategy and Analytics team provides analytics and process engineering across Client Solutions. CLO S&A is responsible for process excellence across supported Commercial processes, including process design, development, deployment, management practices, and improvement.
We are seeking a Senior Associate, Process Management to lead process engineering efforts within the Commercial Bank servicing organization. This role will cover several Closing and Client Servicing processes, working with internal and external partners.
The body of work includes establishment and management of a consolidated portfolio of improvement efforts and backlog.
Key responsibilities included:
Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
Driving changes in the end to end process both for incremental improvement as well as strategic transformation to the destination process
Ensuring all processes meet process management standards, including those for critical business processes
Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Tracking and resolving process breakdowns
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively collaborate with internal and external partners to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Identifying root causes of risk issues and events to drive process improvements mitigating these risks
Bachelor's degree or Military Experience
Business Process Manager (BPM) Certification
At least 2 years experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.