US Drug Test Centers is a nationwide drug testing company with the Corporate Headquarters located in Las Vegas, Nevada . We have experienced exponential growth and currently have accounts in all 50 states – we have much to accomplish and need your help to make it happen! We believe our success begins with our highly qualified and motivated staff and we are searching for outgoing, driven individuals who are looking for a long-term career with a team they love. We are looking for an exceptional individual with high energy and outstanding customer service skills to join our team as a Call Center Representative.
We are looking for a motivated, enthusiastic, and hardworking individual to fill the Call Center Representative position.
The Call Center Representative will be the liaison between our company and its current/potential clients and individual customers. This is not a job, but a career position, our goal is to grow you and this position..
- Managing large amounts of inbound calls in a timely and professional manner
- Scheduling test orders
- Providing exceptional customer service over the phone
- Responding to online orders
- Following verbatim all US Drug Test Centers’ “scripts” when handling specific customer requests
- Identifying customer needs, clarifying information, researching every issue and providing solutions and/or alternatives
Skills / Requirements
Must be able to handle high call volume
Must have advanced computer skills, including MS Word, Excel, and PowerPoint
Must be able to type at least 35 words per minute
Must be a team player
Must be coachable and willing to learn
Must be able to successfully multitask
Must be able to work in a fast pace environment
Must be detailed oriented and excellent organizational skills
Must have outstanding interpersonal skills: must display patience, humor, and the willingness to help at all times
Must be willing to overcome objections
Must have strong communication skills with the ability to communicate effectively with clients over the phone as well as other Team Members of different backgrounds and levels of experience.
Must be able to utilize different computer programs simultaneously to obtain, verify, and accurately enter customer information in order to process orders.
If you meet all of the skills/requirements listed above and believe you are the best candidate for this position, we encourage you to apply!
Generous compensation and benefits - we offer medical, dental and vision, with endless opportunity for growth within the company.
Serious applicants only: We are looking for someone who wants a long-term career with significant professional and financial growth. This position is not ideal for someone just looking for a “job”.
Posting ID: 582243091Posted: 2020-11-03