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    Customer Service Management Ashburn

    Harris Teeter

    19350 Winmeade Dr, Leesburg, VA 20176
    2.6 miles

      Office Clerk

      Fort Sill Apache Industries, LLC
      Sterling, VA 20166
      Full-time, Part-time
      Similar jobs pay $12.50 - $19.40
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      Job Description

      Job Description


      1. Energetic, Reliable and Dependable
      2. Two (2) Years of Experience in an Office Setting with Substantial Customer Service Interface with the Public within the last Five (5) years
      3. Sufficient Knowledge of Office Automation Software and be Familiar with the use of On-line Databases
      4. Strong Interpersonal and Strong Customer Service Skills
      5. Has and Maintains a Professional Demeanor and Appearance
      6. Possess a Positive and Courteous Attitude towards All Persons Encountered
      7. Ability to Attend Job and Database Training, Adhere to Instructions, Learn, Maintain and Document Acquired Information For Use As Needed
      8. Able and Available to Work Overtime as Needed
      9. Drug, Alcohol or any other Incapacitating Agents Free
      10. Able to Positively Pass a Background Investigation
      11. Minimum Education - High School Graduate
      12. Preference will be given to candidates that have a current or past federal/DHS/OPM background check or clearance.


      1. Provide Routine Clerical And Administrative Duties Including Answering Phones, Mail Processing, Scanning, Collating Packets and Filing
      2. Greet and Check-In Applicants Applying For The Trusted Traveler Program
      3. Schedule, Reschedule And Conduct Interviews
      4. Collect And Verify Information
      5. Complete Worksheets, Track History Data, Brief Members, Collect Fees, Answer Questions/Inquiries from the Public, Assist with Account Creation and Card Activation
      6. Verify Identity Of Applicant, And Confirm That Applicant Has Required Documents To Complete Transactions
      7. Determine Customer Needs, Answer General Inquiries And Concerns, And Ensure That The Check-In Process Is Performed in a Timely Manner To Prevent a Back-Up Of Customers Awaiting Assistance
      8. Maintain Accessible up to Date Written Information On Program Requirements, Enrollment Process and Other Relevant Material to Expeditiously Assist The General Public and Program Members Via Phone or In-Person
      9. Process Applicants For The Trusted Travelers Program
      10. Notify The Government Inspection Staff Of Any Information Which Could Adversely Affect a Person's Application For Acceptance Into The Program. This Position Does Not Have The Authority To Make Eligibility Decisions For An Applicant
      11. Check Applicant-Supplied Information by Accessing Databases
      12. Perform Other Duties As Assigned

      Job Posted by ApplicantPro
      Posting ID: 562719297Posted: 2020-08-13