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Director, Counseling and Special Programs (Fresno City College)

Inside Higher Ed

, Fresno, CA 93704
Full-time, Part-time
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Military and Veterans Administrator (Student Services Professional III)

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Vice President Clinical & Nursing Services


, La Crescenta, CA 91214

    Director, Counseling and Special Programs (Fresno City College)

    Inside Higher Ed
    Fresno, CA 93704
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Posting Number:



    Director, Counseling and Special Programs (Fresno City College)

    Campus Location:

    Fresno City College

    Start Date:


    Essential Functions of Position:


    Under general direction of the Dean, Students, assists the counseling department in the development and implementation of student support projects, counseling support to student success programs, and the tracking of student success initiatives; collaborates with instructional departments to provide feedback for special programs and initiatives; ensures programs meet funders' established goals, objectives and reporting guidelines; acts as a liaison with other educational institutions and community resources; and performs related duties as assigned.


    Director, Counseling and Special Projects is distinguished from other directors by its responsibility for providing management-level support and guidance to faculty counselors responsible for the development, implementation, tracking and reporting of the counseling and student support programs and initiatives at the college. The incumbent typically develops program infrastructure, resources and support services to improve student success, retention, completion and persistence.


    The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

    1. Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; with employees, develops, implements and monitors work plans to achieve goals and objectives; contributes to the development of and monitors performance against the annual programs and grant budgets; researches, identifies and assists with the solicitation of grants, donations and other funding sources; manages and directs the development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual program goals, objectives and work standards.

    2. Participates in the selection of full- and part-time faculty in coordination with the department, selection advisory committees, and the Human Resources Department; conducts and/or facilitates new employee orientations; encourages faculty in their continuing professional development; works to promote and maintain a collegial environment; serves as a mediator in the adjudication of faculty, staff, student and community conflict-resolution and grievance processes.

    3. Directs and manages the performance of assigned employees; directs and oversees the selection of employees; establishes performance requirements and professional development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development including timely performance evaluations; ensures accurate reporting of absence time; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.

    4. Provides day-to-day leadership and works with employees to ensure a high-performance, service-oriented work environment that supports achievement of the department's and the District's mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment.

    5. Plans, organizes and directs the implementation of counseling special projects and initiatives such as software implementation, tracking student completion rate and educational success after leaving the college, and student support for dual enrollment students; plans, manages and oversees the solicitation and fiscal management of grants; develops and monitors individual program tracking and reporting; analyzes, evaluates and develops reports, recommendations and plans; ensures the accuracy and timely submission of college, District and funding-source reporting.

    6. Provides guidance and administrative support to faculty counselors in general counseling, Student Success Teams and for specific populations of students; coordinates with instructional divisions and other offices within student services to troubleshoot student issues and concerns; interacts with instructional faculty to plan and schedule courses for special programs.

    7. Collaborates and develops partnerships with local school districts, four-year colleges, public agencies and community resources to identify and track historically underrepresented students; plans, develops and implements counseling and student support services for programs; provides technical expertise and information to students, staff and administrators regarding programs and services; identifies programs, technology and online educational initiatives to support students and faculty.

    8. Makes presentations to diverse audiences, including the Board of Trustees and other board-level groups.

    9. Recommends, develops, implements, and revises policies, procedures and operational guidelines to improve and/or clarify processes.

    10. Interprets, applies and ensures compliance with all federal and state laws, applicable program policies, procedures, guidelines and reporting requirements; remains current on applicable legislative decisions and developments; ensures accuracy and validity of program tracking and data; develops, maintains and audits spreadsheets, databases and reports; utilizes third-party portals and databases to research and track student information.

    11. Serves on or leads committees, workgroups, and task forces, and represents the District/college at local, regional, state and national conferences, meetings, workshops and training seminars and oversees the development of grant applications and administration of grants.


    1. Participates in participatory governance processes and initiatives.

    2. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

    3. Performs related duties as assigned.

    Minimum Qualifications:


    Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

    A master's degree from an accredited college or university; OR possession of a valid California Community College Supervisory Credential and six years of program experience, at least two of which were managing a federal, state, or locally grant-funded program in an educational setting, preferably targeting educationally or economically disadvantaged individuals; OR an equivalent combination of training and experience.


    A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.

    Desirable Qualifications:

    Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students and an understanding of how historical patterns of exclusions of these groups in higher education shape patterns of participation and outcomes; willingness to examine and remediate one's relational practices to more effectively engage and support racially minoritized students; and a commitment to participatory governance, consensus building, and team approach to management.


    Knowledge of:

    1. Principles, practices, methods and techniques of program, administrative and organizational analysis, planning and management applicable to assigned program and projects.

    2. Principles and practices of instructional program development and administration including methods of instruction and the application and use of educational technologies.

    3. Principles, practices and methods of complex grant and categorical budget development and management, and grant tracking, monitoring and reporting.

    4. Federal, state and local laws, regulations and policies governing community college programs, services, fiscal and reporting requirements including the Family Educational Rights and Privacy Act, California Education Code and Title IV.

    5. Advanced principles, practices, methods and concepts used in public agency contracting and contract administration.

    6. District/college student recordkeeping practices, procedures and systems for processing and maintaining student information.

    7. Principles and practices of sound business communication including proper English usage, grammar, spelling, and punctuation.

    8. Principles and practices of public administration, including budgeting, purchasing and maintaining public records.

    9. Research methods and analysis techniques.

    10. Principles and practices of effective management and supervision.

    11. Principles and practices of strategic planning.

    12. Basic principles and practices of organizational improvement and culture change.

    13. Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.

    14. Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.

    15. Community college and its mission and goals.

    Skills and Abilities to:

    1. Understand the importance of holding oneself accountable as educators for closing equity gaps and engaging in equitable practices.

    2. Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.

    3. Encourage positive race-consciousness and embrace human difference.

    4. Reflect on institutional and teaching practices and aim to create a culturally responsive teaching environment.

    5. Strategically build buy-in and participation among colleagues for equity-related initiatives.

    6. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.

    7. Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.

    8. Plan and direct the operations, administration and complex reporting of federal, state and county grant funded programs.

    9. Work collaboratively with myriad college administrators and stakeholders to develop and implement projects and educational programs in assigned under-served populations.

    10. Analyze and make sound recommendations on complex community college educational needs, educational programming and community partnership opportunities/issues within areas of responsibility.

    11. Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.

    12. Prepare and administer memorandums of understanding, partnership agreements, contracts, invoices and documents.

    13. Organize, set priorities and exercise expert, independent judgment within areas of responsibility.

    14. Develop and implement appropriate procedures and controls.

    15. Understand, interpret, explain and apply applicable laws, codes, rules and policies.

    16. Represent the District/college effectively in dealings with students, employees and other colleges.

    17. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.

    18. Operate a computer and use standard business software.

    19. Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.

    20. Communicate effectively, both orally and in writing, and practice active listening.

    21. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.

    22. Establish and maintain effective working relationships with all those encountered in the course of work.

    23. Contribute to institutional vitality and growth.

    Conditions of Employment:

    223 duty days and 22 vacation days for a total of 245 days.

    Salary and Benefits:

    $109,046 - $134,113 based on education and experience. A doctoral stipend of $2,160 is available. In addition, the District offers an attractive fringe benefit package including medical, dental, and vision coverage for the employee and dependents, and life insurance for employees. Employees are also members of the California State Teachers' Retirement System (CalSTRS).

    Selection Procedure:

    Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications as stated in the job announcement.

    From the applicants who meet the minimum qualifications and who have submitted all the required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications. Those candidates will be invited to interview.

    The selection committee will rate responses to the interview questions and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the "recommended candidates". These candidates will be forwarded to the Vice President and College President for final interviews.

    A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.

    State Center Community College District is an equal opportunity employer. It is our pledge to treat all applicants fairly and equitably in the recruitment and selection process. We endeavor to be a service-minded organization and respond, as best as we can, to the needs of our applicants and the faculty and administrators we work with in the District.

    For more information, contact the Academic Human Resources Office, 1171 Fulton St, Fresno, CA 93721, (559) 243-7100. For more information on the Fresno City College or State Center Community College District, visit our website at Please refer to position number FCOUN-DIR (Slot #1117).

    Submission of application and related materials is the applicant's responsibility and must be submitted through the District's online applicant portal. The District reserves the right to re-advertise or to delay indefinitely the filling of a position if it is deemed that the applicants for the position do not constitute an adequate applicant pool or if funding is not available. All application materials are subject to verification. False statements may be cause for disqualification or discharge from employment.

    Additional Information:


    The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands:
    While performing the duties of this assignment, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

    Mental Demands:
    While performing the duties of this assignment, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks with frequent interruptions and under intensive deadlines; and interact with District managers, faculty, staff, the public and others encountered in the course of work.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees work under typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion, and the noise level is usually quiet. The employee may be required to travel to locations other than assigned worksite and to adjust to work schedule changes. This is an academic management position exempt from overtime provisions of the Fair Labor Standards Act.

    Additional Information about the Position:

    At Fresno City College we value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. We prioritize applicants who demonstrate they understand the benefits a diverse student population brings to a community college and the workforce community. The successful academic manager will be an equity-minded individual committed to student success by collaborating with faculty, classified staff, administration, students and community partners who are also dedicated to closing equity gaps. An equity-minded individual is a person who:

      1. Understands the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices;
      2. Reframes inequities as a problem of practice and views the elimination of inequities as an individual and collective responsibility;
      3. Encourages positive race-consciousness and embraces human difference;
      4. Reflects on institutional and teaching practices and aims to create a culturally responsive teaching environment; and
      5. Strategically builds buy-in and participation among colleagues for equity-related initiatives.

      Fresno City College seeks academic managers who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. The college strongly encourages collaboration across all departments and divisions to create inclusive, integrated, and interdisciplinary learning experiences. Academic managers should be open and willing to participate in culturally relevant professional development that will help them prepare for the population of students who attend Fresno City College. Additionally, the college desires academic managers to utilize a framework of practices that is grounded in change theory and cognitive science.

      The ideal candidate will share Fresno City College's commitment to educating its racially and socioeconomically diverse student population. As of the 2019-2020 academic year, we currently enroll over 25,000 students in which 59% identify as Latinx, 12% as Asian/Pacific Islander, 5% as Black/African American, 19% as White, 1% as American Indian/Alaska Native, and 4% as multiracial. Fresno City College is a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will join a department dedicated to the use of curriculum responsive to the students it serves.

      State Center Community College District (SCCCD) provides students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at SCCCD, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

      About the College

      As the very first community college in California, Fresno City College has a proud history of leadership in education and preparing generations of students for their future. Fresno City College is nestled near the lively Tower District and minutes from downtown Fresno, brick buildings and towering trees tell the long story of this historic institution. It is committed to academic excellence and diversity, equity and inclusion among its faculty, classified professionals, and students. The college takes responsibility for equitable outcomes and successful pathways for all students.

      As California's first community college, Fresno City College provides quality, innovative educational programs and support services directed toward the enhancement of student success, lifelong learning and the economic, social, and cultural development of our students and region.

      As educational leaders in the community, Fresno City College faculty, classified professionals, and students will engage in a partnership to transform lives through education.

      Growth - We are committed to sharing and exploring new ideas through collaboration, respect for diversity, promoting equity, and professional development.

      Leadership - We are leaders in our community, dedicated to behaving ethically, committed to open communication, and good stewards of our resources.

      Success - We champion excellence, quality, celebrating individual differences, and providing a positive and supportive environment for all.

      FCC Institutional Research Site

      Open Date:


      Close Date:


      Closing Time:

      11:55 pm

      Open Until Filled:


      Quick Link:

      Posting ID: 597173628Posted: 2021-01-18