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    Senior Help Desk Engineer

    Paragone Solutions, Inc.
    Mclean, VA 22067
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Job Description

    Essential Duties and Responsibilities:

    • Be an integral part of our growing Service Desk, aiding and supporting the team and our client base with positivity, integrity, and dedication to the end-user experience
    • Perform remote analysis, diagnosis, and resolution of desktop and end-user technology issues
    • Document all steps and troubleshooting steps in our Jira service desk implementation
    • Support relating to technical issues involving Cisco and SonicWALL SMB firewalls
    • Microsoft Office 365, Azure, SharePoint
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Active Directory Admin capabilities: create/delete mailboxes, distribution lists, experience with GPO
    • Self-motivated with the ability to work in a fast-moving environment

     

    Qualifications:

    • 5+ years’ experience in a Help Desk environment
    • Bachelor's degree in a technical discipline, or equivalent work in an IT related field.
    • Excellent troubleshooting and analytical skills
    • Ability to prioritize and manage time effectively
    • Team Player
    • Passionate about, and dedicated to, the client experience
    • Excellent written and verbal communication skills
    • Outstanding attention to detail
    • Strong documentation skills
    • Security+ Certification a plus
    • Microsoft Certifications a plus
    • Cisco Certification a plus
    • SonicWALL Certification a plus
    • Over time obtain and maintain a secret security clearance (US Citizenship required and must have good credit and no criminal convictions)

     

    Technology Skills:

    • Windows Server 2016/2019
    • Office 365
    • Networking Technologies: Cisco, SonicWALL
    • Networking Gear: Routers, Switches, Firewalls
    • Storage Appliances: NetApp, Nimble
    • VDI: VMware Horizon Vue, Citrix
    • Microsoft Office 365
    • Cloud Infrastructure: Amazon AWS, Azure
    • PSA: ConnectWise, Autotask
    • RMM: ConnectWise Manage (Labtech), Continuum, AVG Managed Workplace, Kasaya
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    Paragone Solutions, Inc. is a boutique provider of services to the Department of Defense. We are a process-oriented (i.e. ISO 9001 certified) services company that provides cybersecurity, IT training, and industrial health/occupational safety support services. Founded in 2008, we are a certified woman-owned small business and a SBA certified 8(a) firm. Paragone offers competitive salaries and a relaxed, life-friendly work environment.

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    Company Description

    Paragone Solutions, Inc. is a boutique provider of services to the Department of Defense. We are process-oriented (i.e. ISO 9001 certified) services company that provides cybersecurity, IT training, and industrial health/occupational safety support services. Founded in 2008, we are a certified woman-owned small business and a SBA certified 8(a) firm. Paragone offers competitive salaries and a relaxed, life-friendly work environment.
    Posting ID: 593428899Posted: 2021-01-15