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Job Description

Daycare and Resort Front Desk Specialist

It’s A Dog’s Life Doggy Daycare and Resort is Johns Creek’s newest upscale pet care facility that provides the highest quality of care for cats and dogs.

About the company:

The concept for this facility is providing all-day play for guests that have come for the day or an overnight visit. The facility ensures safety is our number one goal by guaranteeing our animal care specialists are trained in providing a fun and safe setting for the dogs in our care. In addition to all-day play, we also offer swim for our dogs! We also offer bathing and grooming options for our clients.

The position title and description:

Daycare and Resort Front Desk Specialist

We are looking for a full-time person who is able to work both part-time front desk

This is a demanding position and is awesome for organized and outgoing people. Not for somebody who doesn't like dogs, isn't energetic or hates the public. This person should thrive off customer interaction and happiness as well as is able to work under pressure and multi-task.

This person will be the face of the daycare and resort. They will be the one who connects the most with our clients and outside partners. You must enjoy working with clients, be engaging, and WANT to help clients. We are looking for somebody to start immediately.

Our ideal Front Desk Specialist will instill the following characteristics:

• You must have a genuine love for cats and dogs (absolute and most important)
• This person is somebody who is looking for stability, longevity, and option for career advancement with-in the company
• Extremely personable with the ability and desire to connect naturally with clients
• Outgoing and enthusiastic
• Great with time management
• Knows how to prioritize
• Pays close attention to detail
• Well-organized
• Ability to multi-task
• Works well under extreme pressure and in a fast-paced environment
• Is good at quickly solving problems
• Would have past successful experience in customer service
• Quickly learns and grasps new tasks and concepts
• Can handle change professionally
• Highly dependable
• Communicates appropriately and skillfully
• Is a team player

The primary tasks will consist of:

• Greeting clients as they come in to drop off and pick up their pet and check the clients in and out
• Provide information for clients stopping by to see the facility or those that call
• Being a reservation specialist- here you take the time to make reservations for new and existing clients
• Solving problems clients and associates may approach you with
• Calling clients to confirm up-coming reservations and grooming appointments
• Contacting veterinarians to confirm vaccinations
• Preparing documents for current and new clients
• Other front end tasks that may be required to complete day-to-day operations

Working in customer service in the past will be a great advantage.

Number of hours worked each week: 35-40 hours per week full-time position

Working hours: Shifts will vary. Monday – Friday anytime from 6:15 until 7:45 and Saturday and Sunday 7:45 to 6:30. Weekends are must. Holidays are a must as well.

Salary: competitive pay based on experience

Job Type: Full-time