PURPOSE: A server is primarily responsible for serving the highest quality food and beverages to Guests and providing them with an exceptional dining experience. ESSENTIAL JOB FUNCTIONS: Servers must be 18 or older and meet the local requirements for serving food and alcoholic beverages. A certain amount of preparation and maintenance will also be required. Management will inform employees of these duties during the training period. RELATIONSHIPS: Servers should be comfortable and at ease with Guests in an efficient, friendly and polite manner. The quality of service is very much a part of the atmosphere and experience of Glory Days Grill. Guests are our number one priority. The key to our operation's success is teamwork. Help out when necessary and do not be afraid to ask for help if you are busy. Because we take pride in our operation, we ask that servers monitor the quality and appearance of our products. Serving Staff is asked to notify a manager at once if things that are not up to our standards or if any equipment is not functioning properly. DUTIES/RESPONSIBILITIES: Food Quality: Follows established recipes, plate presentations, portions, and temperatures (hot food hot & cold food cold) to provide guests with consistently excellent products. Ensures all food served meets the Glory Days Grill standards of quality and freshness. Quantity of Work: Maintains quality standards of products and procedures while working quickly, efficiently, and productively through the shift. Looks for work to do when time permits. Job Knowledge: Job behavior indicates a thorough knowledge of food standards, job procedures and equipment use. Keeps current with procedural changes. Teamwork, Attitude & Initiative Helps other staff members provide guest service. Personally offers to help when time permits. Always a team player: Works to create a harmonious work environment. Performs any task as specifically assigned by management. Train new employees and managers-in-training as requested by management. Cost Management: Uses company assets in the most efficient manner. Avoids/minimizes waste and breakage. Operates, cleans, and maintains equipment to minimize wear and tear and breakdowns. Sanitation: Consistently washes hands and restrains hair. Works in a neat, clean and orderly manner. Practices food safety standards at all times. Assists in the sanitation and organization of all storage areas and workstations. Smoking is not permitted in any Glory Days Grill restaurant. Side work: Completes assigned side work in a timely manner. Sets up and breaks down assigned station per standard. Completes assigned projects from management. Dependability &Punctuality/Attendance: Comes to work on time as scheduled. Minimal absenteeism. When absent, informs management in a timely manner. Attends scheduled meetings. Personal Conduct & Appearance: Comes to work in a proper, clean uniform. Maintains appropriate grooming and hygiene standards. Follows standards of conduct, and all procedures, systems, and rules communicated by management. Safety: Works carefully and safely. Helps others work safely by being alert to and taking action regarding safety hazards (such as spills). Uses equipment safely.
Glory Days Grill restaurants are a busy, fast-paced, and active work environment. In a normal restaurant environment, and in particular Glory Days Grill, there may be physical discomfort due to temperature and noise.