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4531 Pc Matic Customer Service Number Jobs

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    Customer Service Representative

    PrideStaff

    , Oakland, CA 94621
    Full-time, Part-time

      Customer Service Representative

      PrideStaff
      Oakland, CA 94621
      Full-time, Part-time
      Similar jobs pay $14.55 - $23.66
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      Job Description

      Partner with PrideStaff where we work for you!

      Our Client in Oakland is looking for Customer Service People! You need to be able to provide great customer service face-to-face and over the telephone.

      Essential Job Duties

      Customer Service Representatives will be involved in various aspects of the following areas:

      • Enters 30-40 customer orders a day into company database.
      • File orders after verification is complete.
      • Checks inventory status informs customers of any credits or debits and inputs order amount and invoice number; informs customers of applicable credits or debits.
      • Explains the company will-call policy and/or shipping policy to new customers.
      • Inputs add-on orders verifying with customer new total for order and sends order to warehouse.
      • Converts orders to packing slips; if applicable calls customers for approval to ship incomplete order if all item requests are not in stock; compares packing slips to invoices and makes any necessary corrections.
      • Maintains invoices, packing lists, and customer files; purges 4-6 year old files on a daily basis for bulk filing; maintains master files.
      • Completes orders for will-call net 30

      Job Qualifications

      • High School Diploma or equivalent with some college education preferred.
      • Minimum six (6) months related experience or training.
      • Requires basic understanding of customer service, sales, clerical/secretarial support, and PC data processing, organization, developing and maintaining a priority system and working under deadlines, telephone etiquette skills, ability to get along with others, take constructive criticism and be a team player.
      • Ability to communicate clearly and concisely in both oral and written communication, bilingual in Spanish is preferred.
      • Overall general arithmetic skills and knowledge of mathematical principles.
      • Time management skills to effectively schedule and meet company demands.

      Schedule

      • 8:00 AM - 5:00 PM, Monday-Friday
      Posting ID: 557200977Posted: 2020-09-12