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    Outside Retention Representative, Cox Business

    Cox Enterprises
    Herndon, VA 20171
    Similar jobs pay $15.94 - $23.42
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    Job Description

    Are you passionate about building relationships and interested in connecting local businesses with the technology they need? Do you want to be part of a hard-working, winning team where people love coming to work? Cox Business is currently hiring an Outside Retention Representative to consult with our existing clients to maintain their business and identify new opportunities.

    What you will be doing?

    • Cold-call existing small to medium customers requiring contract renewals and generates new sales opportunities

    • Identify new sources of revenue for the existing customer base

    • Develop and maintain consulting relationships to retain an assigned base of existing customers

    • Work with Sales Engineer and/or Sales Support Team to address any issues regarding installation or service

    • Determine serviceability of client location and whether construction is required

    • Coordinate with other departments to resolve maintenance and billing problems

    • Manage own account portfolio, accurately forecasts business, tracks own performance, and develops plans to achieve and exceed sales goals

    • Make follow-up calls to customers to inform them of the customer referral program.

    • Remain current on technical information regarding Cox Business's services/solutions

    What's in it for you?

    • Medical, dental and vision benefits effective first date of employment

    • Free internet and other Cox discounted services (in applicable markets)

    • Work/life balance with a flexible vacation policy

    • Reimbursements for gas and other travel-related expenses; company-provided laptop and cellphone

    • 401(k) with enhanced company match

    • Career advancement across more than 300 businesses within the Cox Enterprises portfolio

    • Commitment to our communities through employee volunteer opportunities

    • Tuition Reimbursement, Corporate Discounts, and Flexible Spending Accounts



    • 1 or more year of experience preferred in related field

    • Valid state driver's license, good driving record, reliable transportation

    • 6 months experience using a computer in a work or non-work setting

    • Excellent adaptability, applied learning, assignment management, building relationships, written communication, expanding and advancing opportunities, formal presentations, functional competence, high impact communications, learns continuously, PC skills, reasoning, sales skills, and sustaining customer satisfaction, in order to work effectively with teams throughout organization.


    • BS/BA degree in related discipline strongly desired

    • 1 year of experience in the telecommunications industry or at a major communications equipment vendor desired.

    • 1 year business-to-business field sales experience with quotas and cold calling

    • Knowledge of local market, local contacts

    Who We Are

    About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

    About Cox

    We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

    Job ID: 206418

    Posting ID: 573693568Posted: 2020-10-20