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About Oracle Cloud Infrastructure (OCI)

At Oracle Cloud Infrastructure (OCI), we build the future of the Cloud for enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI's foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You will be part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic workplace where you will belong and be encouraged.

The next 5-10 years will see the software industry move from on-premise software solutions towards software delivery via cloud-based services. Oracle's number one strength is the size and strength of our software portfolio to which most of the business world heavily uses. Our vision is to bring our customers to the Cloud. From our app server and development tools to our dataset and people management software, Oracle already has the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can consume on demand. Oracle is now recognized as a significant hyper-scale cloud provider offering hybrid capabilities, bridging the gap between on premise infrastructure and the Cloud to manage workloads in a secure, efficient, and cost-effective way.

About this role:

OCI's Data Center Operations (DCO) has an opportunity for an IT Business Implementation Analyst to support all areas of data center operations for Oracle's National Security Regions (ONSR). This role will provide technical expertise in identifying, evaluating and developing processes and procedures that meet the requirements of customers in our ONSRs.

We are seeking candidates that have experience in process improvement, project management, and writing documents, in a data center environment.

Due to the nature of our customers, US Citizenship is required along with an active Top Secret security clearance.

Responsibilities:

This role will be responsible for the day-to-day oversight of the processes that impact our ONSR facilities and staff by identifying risks and opportunities for improvements. In addition, this role will be responsible for but not limited to the following:

• Ensure the best interest of DCO Global Operations and ONSRs are represented when working with various OCI service and infrastructure teams
• Lead cross-functional teams to resolve issues or develop processes
• Gather and provide requirements to OCI service and infrastructure teams
• Develop new processes that are efficient and effective while meeting customer requirements
• Use continuous improvement to identify inefficiencies and reduce costs
• Triage incoming project intake tickets
• Develop draft documentation for new or updated processes
• Ensure processes are in compliance with company and industry standards

Basic Qualifications:

We are seeking a candidate with experience in process improvement and documentation in a fast paced environment. In addition, we seek:

• 5+ years of relevant experience or formal degree
• Ability to dive deep while seeing the big picture
• Demonstrated record of handling multiple projects simultaneously
• Demonstrated record of problem solving and analytical capability
• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to take initiative and ownership
• Proactive and results-oriented

Preferred Qualifications:

• Familiar with cloud technologies
• Experience working with U.S. government agencies
• Familiar with ICD-503 and ICD-705 controls
• Understand data center operations
• Experience with Atlassian products (Confluence, Jira, Bitbucket)