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1760 Plains Commerce Bank Jobs

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    Branch Banker (MLO)-Scotch Plains, NJ

    PNC Financial Services Group

    , Scotch Plains, NJ 07076
    Full-time, Part-time
    • Urgently Hiring
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    General Manager

    Schlotzskys

    395 N Litchfield Rd., Goodyear, AZ 85338
    Full-time

      Technical Support Rep (Merchant Services)-Phoenix, AZ or Addison, TX-2nd Shift

      Bank Of America
      Addison, TX 75001
      Full-time
      Similar jobs pay $8.65 - $13.68
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      Job Description

      Job Description Line of Business Role Description The Technical Support Representatives will be responsible for assisting clients with technical support of merchant processing hardwaresoftware, troubleshooting inquiries, and problem resolution via various contacts methods telephone, email, chat, or fax. Success in the role will require the ability to rapidly diagnose customer issues, problem solve with urgency, and know when to escalate to a more senior team member in order to ensure efficient resolution whilst delivering a great overall support experience. Key Responsibilities bull Provide clients with a personalized rewarding experience that starts with answering Merchant clients' questions as well as understanding each client's unique needs bull Work with clients to solve various types technology problems, including Wi-Finetwork connectivity hardware and software issues credit card terminal processing and Point of Sale (POS) integration Bluetooth devices and cabled printers with a knowledge around mobile applications, navigation, and downloads bull Use resources, technology and problem-solving skills to troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices bull Answer "How To" quick-fix questions about supported mobile POS software bull Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates bull Follow bank policy and procedures for the proper escalation of unresolved issues to appropriate internal teams bull Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals. bull Maintain a high percentage of issue resolution within first customer interaction bull Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience bull Work fluctuating shifts and extended hours as needed and be available for "on-call" weekendholiday hours as requested Required Skills bull Positive outlook and keen to learn and develop their skills while contributing to a high performing and enthusiastic team bull 1+ years experience in an inbound call center environment andor a strong technical troubleshooting background. bull 1-2 years of experience in Credit CardMerchant Services industry experience preferred, or bull 1-2 years of experience troubleshooting Hardware or Software applications bull Excellent interpersonal, written, and oral communication skills. bull Strong technical troubleshooting Help Desk experience in a hardware andor software environment bull Ability to collaborate with internal and external partners to resolve complex customer escalations bull Ability to solve complex problems through root cause analysis, management by fact and collaboration across a wide population. bull Ability to express ideas in a clear and concise manner bull Strong consensus building ability with effective conflict resolution and negotiation skills bull Ability to meet productivity and performance goals bull Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. bull Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections. Has the ability to learn and adapt to new information and technology platforms. Shift 2nd shift (United States of America) Hours Per Week 40 Learn more about this role
      Posting ID: 598620590Posted: 2021-01-13