Job Title: Medical Assistant
Reports to: Medical Assistant Supervisor/Site Manager
Job Summary: The Medical Assistant is responsible for rooming patients and assisting Physicians, Advanced Practice Providers, and RNs as requested. This role requires an individual who possesses a pleasant and welcoming personality and is willing to travel to other MCHC sites if needed. This position may require weekend or evening work. The Medical Assistant contributes to a work environment that is caring, collaborative, and innovative. This person will support MCHC mission, vision, and values and will adhere to compliance protocols as well as MCHC policies and procedures.
Education or Formal Training (Licenses/Certifications):
Knowledge, Skills, and Abilities:
Responsible for welcoming and escorting patients to exam room; preparing patient for visit; accurately obtaining and recording patient's vital signs; performing patient intake to assist Clinician in directing patient care per written protocol; assisting Clinicians with exams, diagnostic or therapeutic procedures; directing patient following the visit.
Responsible for blood draws, laboratory specimen work, EKG's as required, assisting provider with procedures, chaperoning provider, preparing laboratory requests and ensuring accurate labels and records on all specimens, delivering specimens to designated area; retrieving lab results and x-ray reports, cleaning and restocking exam rooms following a visit as needed. Accountable to provide clear, compassionate, and timely instructions to patients regarding all applicable procedures. The MA is responsible for daily follow-up on messages and labs and demonstrates mindfulness related to urgent messages/labs. The MA ensures all communications are placed in the EMR chart and all pharmacy requests and messages are called in or answered prior to end of shift.
Change/update service profiles to accommodate Clinicians scheduling needs: answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested, communicate with outside agencies as directed by Clinician.
Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient and accurate obtain information to ensure patient is appropriately triaged per protocol; ensure follow-up booking required by patient care plan; cross train to provide backup patient services and reception duties.
Performs other duties as assigned.
Working Environment and Physical Activities
This job is performed in a professional office environment. This role routinely uses equipment related to their specialty (radiography equipment, computers, etc), as well as standard office equipment such as phones, photocopiers, filing cabinets, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.