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    Tier 3 UC Support Tech Systems Administrator

    SAIC
    Leesburg, VA 20175
    Full-time
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    Job Description

    Description SAIC is hiring for a Tier 3 UC Support Technician to join our team in support of work taking place for the US Army in Purcellville, VA. This role is responsible for troubleshooting and resolving advanced system and user issues in a global hybrid Skype for BusinessTeams O365 SharePoint, OneDrive and Office Pro applications deployment and functionality. The candidate should possess good understanding on ITIL and Service Management concepts. The selected candidate shall be accountable for all O365-incidents taking escalated tickets from Tier 2 and facilitating interaction with the Microsoft Engineering and Operations team and the Product Group. An active SECRET DoD clearance is required for this position. Primary Duties and Responsibilities Support pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated. Provide detailed technical documentation including solution highlow level design, platform buildconfiguration, troubleshooting, and operational procedures. Works with engineering teams to review current issues to ensure successful support of new solutions and platforms through means of documentation and training. Responsibility for the administration and supporting of the following, but not limited to Windows Active Directory 20082012, Skype for BusinessTeamsO365 SharePoint, OneDrive and Office Pro applications end-user support, hardware support and troubleshooting. Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the O365 Tenant Follow all infrastructure security policies. Perform system and user analysis to resolve advanced system problems. Analyze, monitor and optimize information technology infrastructure performance. Provide input to supervisor for process change, enterprise system priorities and team goals. Ensure all troubleshooting procedures are documented according to approved standards. Ability to communicate technical information to non-technical personnel. Apply customer service and technical expertise to respond to client on the phone remotely troubleshooting and resolving hardware and software related problems. Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the O365 Tenant. Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, andor training, in response to customer requirements for the O365 Tenant. Manage accounts, network rights, and access to O365 Tenant systems and equipment. Configure, optimize, and test network O365 Tenant to ensure they comply with security policy, procedures, and technical requirements. Comply with the security requirements set forth in this Security Plan and applicable directives for the safe and secure operation of the UC SCSS as outlined in the Acceptable Use Policy. Have the requisite training to operate the O365 Tenant and complete IA Training and review and sign the Acceptable Use Policy. Maintain positive physical control of the O365 Tenant components within their areas of responsibility. Ensure no information higher than the approved program classification level is processed by the O365 Tenant. Handle and secure the O365 Tenant data according to the appropriate classification level. Reviews the physical security plan. Reviews the Security Assessment and Authorization policy 1.10.8. Other position-related duties as assigned or required Safeguard the O365 Tenant from unauthorized transmissions of data (such as sending data without encryption), tampering with the O365 Tenant hardware, or manipulating the resident and application software. Report to the ISSMISSO or Program Manager any attempt to gain unauthorized access to Unclassified, Sensitive defense information, any failure, or any suspected defect which could lead to unauthorized disclosure of Unclassified, Sensitive information. Report suspected (or actual) security violations or practices dangerous to security to the ISSMISSO or Security Manager. Reviews the Access Control policy. Maintains an understanding of Information Assurance (IA) policies, current Cybersecurity threats, and incident response reporting procedures to ensure the assets, and the information processed are protected from any actions which could jeopardize the O365 Tenant's ability to effectively and securely function. Immediately notifies their ISSMISSO Personnel if they suspect their passwords or token cards have been compromised. Takes DoD insider threat awareness training annually to recognize and report insider threats Reports all potential or malicious incidents immediately to the ISSMISSO If none of the aforementioned are available users contact the US-CERT (formerly CONUS and South RCERT) immediately. Reviews the Media Protection Policy. Marks and labels ALL O365 media indicating the distribution limitations, handling caveats, and applicable security markings (if any) of the information. Reviews the physical security plan. Reviews the Security Assessment and Authorization policy 1.10.8. Other position-related duties as assigned or required Qualifications Required Experience, Education and Certifications 2+ years' related experience and a Bachelor's Degree in Information Technology or related discipline. 4 additional years of related experience will be considered in lieu of a Bachelor's degree. Meet IAT II Baseline Certification requirements upon hire and obtain Computing Environment (CE) trainingcertifications, within 180 days of hire (Security+ or above) Professional level Microsoft Certifications such as MCSA3+years' experience with Office 365 2+ years' experience in Network and Security 2+ years' experience in system administration of Microsoft Windows Server 2012 OS Knowledge, Skills and Abilities Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies. Knowledge of Skype for Business on premise and in the Cloud (Office 365). Authorized to work in the US without any sponsorship. Basic technical knowledge of Windows Server 2012 to include Active Directory as well as Hyper-V and VMWare. Ability to work on multiple tasks simultaneously. Strong troubleshooting and analytical skills. Must be an effective communicator, both orally and written. Ability to handle high demands with frequent changes or delays within a team environment. Self-motivated to seek opportunities for continuous skills improvement. Ability to maintain a safe working environment at all times. Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors. Ability to manage duties and tasks as assigned without close supervision. Possess excellent Customer Service skills. Ability to apply knowledge and experience with standard IA concepts, practices, and procedures within the operating environment. This position requires the ability to work shifts on a 247365 schedule, including on-call Candidates shall work on-site at one of the two ATT NOCSOCs located in Purcellville, VA Other duties as required
    Posting ID: 599911940Posted: 2021-01-15