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6 Quickcable Corporation Jobs

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    Customer Service Representative

    QuickCable Corporation
    Caledonia, WI 53108
    Full-time, Part-time
    Similar jobs pay $16.51 - $22.98
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    Job Description

    Job Description

    POSITION SPECIFICATION

    POSITION

    Customer Service Representative

    COMPANY

    QuickCable Corporation

    LOCATION

    Greater Milwaukee / Racine, WI

    REPORTING RELATIONSHIP

    The reports to the Operations Manager

    COMPANY BACKGROUND

    Quick Cable is the leading domestic manufacturer and distributor of connectors, cable assemblies, and tools in the DC Electrical Market. Our components, cable assemblies, and accessories are used wherever high performance and reliability are critical. Quick Cable stocks more than 7,000 items to respond quickly to demand. Engineering, technical support, and custom services make Quick Cable an attractive option for a wide range of customers.

    Quick Cable products can be found in Commercial Vehicles, Construction, Aviation Ground Support, Agricultural, Material Handling, and various other commercial and industrial equipment.

    Quick Cable engineers and manufacturers in the United States, and maintain a strong presence in Canada, and distribute globally. Our valued workforce is committed to our customers' success through innovative products, custom solutions, and superior service.

    Quick Cable Corporation is privately held.

    BASIC FUNCTION

    Currently, Quick Cable is undergoing a transformation in which the company seeks to significantly improve service and productivity through operational excellence and implementing proven improvement in Customer Care and Retention methodologies. The Customer Service Representative role is critical to provide great customer service expertise and quick response time.

    A fresh approach to service and operational excellence offers new and exciting opportunities for career development for high potential associates. The Customer Service Representative will be part of the future talent pool with the potential to ascend into a leadership position based on continued success and development.

    KEY RESPONSIBILITIES

    • Answers incoming calls from customers in a timely, friendly manner and takes customer orders for a product or assists the customer with inquiry
    • Processes inquiries from customers regarding product availability, pricing, order status, tracking, etc.
    • Enters customer orders with correct pricing, discounts, notes, and freight
    • Maintains customer records by recording and updating account information
    • Provides exceptional customer service
    • Contributes to the team effort through accomplishing daily order entry and improving processes related to customer service

    EXPERIENCE

    • 3+ years of experience working within a manufacturing customer service atmosphere and order entry background
    • Experience with working with ERP and or other inventory databases
    • Proficient in PC/ Microsoft Office skills

    PERSONAL CHARACTERISTICS

    • Excellent verbal and written communications.
    • Ability to accept and drive change throughout the customer service team.
    • Organized and able to manage multiple priorities effectively.
    • Self-motivated and goal oriented
    • Ability to forge solid relationships with teammates, managers, customers, and operate effectively across a wide range of capabilities and personalities.

    EDUCATION

    High school diploma required. Associates degree in Sales, Marketing, Customer Service, or related area is strongly preferred.

    Posting ID: 573342878Posted: 2020-09-29