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2 Quotient Biodiagnostics Jobs


    Field Service Engineer - Remote

    Newtown, PA 18940
    Full-time, Part-time
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    Job Description

    Job Description

    Quotient is recruiting for a Field Service Engineer to join the Commercial team based in North America. The role is a full-time position working flexible hours. The Field Service Engineer is highly skilled on the MosaiQ™ system and conducts MosaiQ™ system field service activity, site surveys, on site commissioning, operational qualification and customer training. They will conduct their role with the goal of achieving and maintaining highest customer satisfaction. The incumbent is also expected to support third party Field Service Engineers in their MosaiQ customer support activity

    The main responsibilities will include:

    - Resolve 1st & 2nd Level customer questions/problems involving the Quotient MosaiQ™ solutions.

    - Manage Return Material Authorization processes with customer and partners.

    - Assist third party field service engineers with troubleshooting problems in high pressure situations.

    - Troubleshoots performance issues to determine root cause and possible solutions.

    - Works together with PMS to document authority communication such as description of Field Safety Corrective Action (Initial, Follow-up or Final Report) or Incident Report.

    To apply please use this link: https://smrtr.io/4cf3y


    Company Description

    Quotient is a commercial-stage diagnostics company committed to increasing efficiencies and improving patient care through the provision of innovative tests within established markets. With an initial focus on blood grouping and donor disease screening (transfusion diagnostics), Quotient is developing MosaiQTM, its next generation automation platform to address the comprehensive needs of the global transfusion diagnostics market. Once approved for sale, MosaiQTM will be the first automated solution for blood grouping, quickly and comprehensively characterizing both donor and patient blood, improving patient outcomes and eliminating the need for expensive and time-consuming manual testing. MosaiQTM will also undertake all mandated serological disease screening tests required for donor blood. Quotient has over 30 years of experience developing, manufacturing and commercializing transfusion diagnostic products. The company’s operations are based in Switzerland, Scotland and the US.
    Posting ID: 564330810Posted: 2020-09-19