RAINBOW INTERNATIONAL Of East Central Kansas
Job Description:Job Title:
Service Professional – Restoration TechnicianPay Range:
$10.00 - $15.00 per hour + CommissionDivision:
Mitigation Project Manager/Supervisor
Prepared By: Rick Swango
Prepared Date: 01/23/2017SUMMARY:
Restore carpets, upholstery, contents and building materials that
have been damaged by water, smoke, fire, debris or other methods of damage.
Perform other specialty services as required. Perform restoration services that
equal or exceed company and customer quality standards. Perform marketing
tasks to sell additional services or develop additional business as required.ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other
duties may be assigned.
1. Drive a company vehicle to locations designated by customers. Load and
unload equipment and supplies from the vehicle to the work site. Clear
the work site by moving furniture and equipment and restore the work site
to the original configuration when the job is complete.
2. Perform restoration that involves carpet repair and carpet, upholstery and
drapery cleaning. Perform all work to meet or exceed applicable federal,
state and local regulations and company and customer quality standards.
3. Perform regular cleaning services of carpets, upholstery and draperies on
an as needed basis.
4. Establish and maintain a service schedule to ensure all service is
delivered to meet customer requirements.
5. Follow all Environmental Protection Agency and other applicable federal,
state and local regulations for disposal of waste water and chemicals.
6. Comply with all verbal and written safety practices including the use and
maintenance of personal protective equipment. Read and comprehend all
applicable MSDSs for chemicals that require special handling and use of
Personal Protective Equipment.
7. At all times maintain all assigned vehicles and equipment to Company
8. Solicit current customers for leads to develop leads for new customers.
9. Develop new business by calling on individuals and businesses in
response to leads generated from calls made by the Customer Service
Representative and referrals from customers and others.
10. Perform other duties as required. These duties may include job functions
that are outside the scope of normal job duties.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
1. Have mid-level computer skills and be familiar with Windows/Mac operating
systems and email.
2. Functional understanding of PDA’s (smart phones/iPads).
3. Aptitude for learning new technology and software easily.
4. Proficient in the use of Xactimate would be helpful.EDUCATION and/or EXPERIENCE
Less than high school education; or up to one year related experience or training;
or equivalent combination of education and experience. Has already obtained
and holds a current IICRC certification for CCT and UFT.LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to effectively present
information in one-on-one and small group situations to customers, clients, and
other employees of the organization.MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete
variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONS
Must have and maintain a valid vehicle operator’s license appropriate to the
equipment operated. Besides the minimum required certifications of CCT and
UFT the following certifications of WRT (Water Restoration Technician), OCT
(Odor Control Technician) and FSRT (Fire and Smoke Restoration Technician)
must be received with in one year of hire or one year of promotion from a
Cleaning Technician.PHYSICAL DEMANDS
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is regularly required to
walk. The employee frequently is required to stand and talk or hear. The
employee is occasionally required to sit; use hands to finger, handle, or feel
objects, tools, or controls; reach with hands and arms; climb or balance; stoop,
kneel, crouch, or crawl; and smell. The employee must regularly lift and/or move
up to 100 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and the
ability to adjust and focus.
While performing the duties of this job, the employee is frequently exposed to
fumes or airborne particles. The employee is occasionally exposed to wet and/or
humid conditions and at times will be required to wear a respirator and protective
The noise level in the work environment is usually moderate
Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.