Job Description The client's Real Time Collaboration Access Engineering team directly supports Architecture and Engineering functions for enterprise and contact center voicevideo products and solutions. The staff resources working in this position will be responsible for development of key session border controller engineering documentation in relation to fast moving projects within the Bank of America. Carrier andor SonRibbon 7k experience a must, Fintech experience a plus. Professional Competencies (Must Haves) Must be highly motivated and a self-directed individual. Excellent communication skills required, power point and verbal BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LANWAN networking. 5+ Years SonRibbon session border controller experience. 5+ Years Carrier Call DeliveryCarrier Routing experience. Strong hands-on knowledge of Cisco Enterprise Strong knowledge of Sonus GSX Session Border Controller and SIPTDM Trunking. Extensive PBXACD experience. Knowledge of SIP, RTPRTCP, codecs G.729 g.711, ISDN, H.323, H248, MGoogle Cloud Platform, is required. Experience with configuration and support experience in a complex multi-layered network environment. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. Experience working under tight deadlines and high pressure environment. Excellent troubleshooting and analytical skills. Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations. Database knowledge and Data Analytics, Microsoft AccessSQL Key Responsibilities Professional Competencies Directly support engineering and deployment for SonRibbon 7k session border controller Develop and write Toll Free orders for Carriers for terminations and features. Develop and implement carrier migrationrouting plans. Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus, LANWAN, VoIP, SIP and Session Management. Develop and write procedures for installation, removal, and configuration of SonRibbon gear, carrier circuits. Obtain quotes from vendors for equipment placement, licensing, and removal. Assist in the development of project supporting information to include Bill of Materials (BOMs), cost estimates and equipment placement requests. Manage equipment ordering, shipping, receiving and asset management Develop and execute program timelinesdeliverables SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Posting ID: 596176869Posted: 2021-01-04