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Caregiver- Home Care Aide- CNA- HHA

Home Instead Senior Care

190 - 92021, El Cajon, CA 92021
Full-time, Part-time

    Customer Service - Call Center

    Real Counseling Solution Inc
    Melrose Park, IL 60160
    Full-time, Part-time
    Similar jobs pay $11.77 - $19.29
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    Job Description

    Job Description

    Job Title

    Customer Service Representative

    Job Summary

    • Provides customer service and helps resolve issues by offering solutions or transferring to correct departments, or provide explanations and available options.

     

    General Accountabilities

    • Uses search engines to locate customers
    • Provides customers' information about HRA's and health services, takes or enters HRA's
    • Ensures full customer satisfaction and maintains a friendly, helpful demeanor
    • Identifies and prioritizes problems and issues related to health care
    • Maintains close contact with customer until task is complete
    • Ensures that appropriate changes were made to resolve customers' problems
    • Refers unresolved customer issues to designated departments for further investigation
    • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
    • *The company reserves the right to add or change duties at any time

     

    Job Qualifications

    • Education: High school diploma or equivalent
    • Experience: 1-2 years of related experience
    • Computer Skill: Basic

     

    Skills

    • Excellent verbal and written communication
    • Bilingual English/Spanish is a plus
    • Service orientation
    • Critical thinking
    • Active listening
    • Ability to Problem Solve
    • Ability to Multitask

    Company Description

    We are a small company right now but we are growing fast. We skip trace, find, locate, educate, and service clients by providing excellent customer service.
    Posting ID: 563436593Posted: 2021-01-17