2269 Real Counseling Solution Inc Jobs

Job Title

Customer Service Representative

Job Summary

• Provides customer service and helps resolve issues by offering solutions or transferring to correct departments, or provide explanations and available options.

General Accountabilities

• Uses search engines to locate customers
• Provides customers' information about HRA's and health services, takes or enters HRA's
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor
• Identifies and prioritizes problems and issues related to health care
• Maintains close contact with customer until task is complete
• Ensures that appropriate changes were made to resolve customers' problems
• Refers unresolved customer issues to designated departments for further investigation
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• *The company reserves the right to add or change duties at any time

Job Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of related experience
• Computer Skill: Basic

Skills

• Excellent verbal and written communication
• Bilingual English/Spanish is a plus
• Service orientation
• Critical thinking
• Active listening
• Ability to Problem Solve
• Ability to Multitask