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    Service Solutions Group – Research and Resolution Team – Greater Chicago Area

    Fidelity Investments

    , Merrimack, NH 03054
    Full-time, Part-time

      Service Solutions Group – Research and Resolution Team - Greater New Jersey Area

      Fidelity Investments

      , Jersey City, NJ 07311
      Full-time, Part-time

        Service Solutions Group – Research and Resolution Team - Greater Charlotte, NC Area

        Fidelity Investments

        , Charlotte, NC 28277
        Full-time, Part-time

          Service Solutions Group – Research and Resolution Team - Greater San Diego, CA Area

          Fidelity Investments

          , San Diego, CA 92131
          Full-time, Part-time

            Service Solutions Group – Research and Resolution Team - Greater Phoenix, AZ

            Fidelity Investments

            , Phoenix, AZ 85003
            Full-time, Part-time
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              Service Solutions Group – Research and Resolution Team - Greater Philadelphia, PA Area

              Fidelity Investments

              , Philadelphia, PA 19103
              Full-time, Part-time

                Service Solutions Group – Research and Resolution Team - Greater Detroit, MI Area

                Fidelity Investments

                , Grand Rapids, MI 49512
                Full-time, Part-time

                  Service Solutions Group – Research and Resolution Team - Greater Minneapolis, MN Area

                  Fidelity Investments

                  , Minneapolis, MN 55402
                  Full-time, Part-time
                  • Urgently Hiring

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                    Service Solutions Group – Research and Resolution Team - Greater Los Angeles, CA Area

                    Fidelity Investments

                    , Los Angeles, CA 90067
                    Full-time, Part-time
                    • Urgently Hiring

                    Client Care Coordinator

                    Home Instead Senior Care

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                      Quick Service General Managers and District Managers APPLY NOW

                      Staffing Solutions Group

                      P.o. Box 1393, Ashburn, VA 20146
                      Full-time

                        Service Solutions Group - Research and Resolution Team - Greater Chicago Area

                        Fidelity Investments
                        Merrimack, NH 03054
                        Full-time, Part-time
                        Refer friends, get paid!

                        Job Description

                        Job Description:

                        In the Service Support Group you will be an integral part of a team that provides expertise for all complex service items, emphasizing "point of service" resolution.  You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.

                        The Purpose of Your Role

                        The Service Support team will be empowered and trained to resolve most issues "at point of service," and will proactively reach out to customers to resolve "not in good order" items and other Fidelity identified issues.  You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust.  This includes: 

                        • Owning the issue to completion
                        • Providing simple, easy solutions for complex requests
                        • Leveraging comprehensive digital solutions
                        • Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account features

                        The Expertise You Have

                        • Series 7 required
                        • Series 63 or ability to obtain within 90 days
                        • 2-3 years of previous financial services experience

                        The Skills You Bring

                        • An ability to process transactions with efficiency and accuracy
                        • Your strong organizational skills and ability to prioritize decisions in a fast moving environment
                        • Creative problem resolution skills with an ability to balance risk and the customer experience
                        • You are able to take ownership of complex situations that result in positive outcomes for the customer
                        • You have experience in a team environment that fosters culture of peer to peer coaching, collaboration and recognition

                        The Value You Deliver

                        • You implement Fidelity's Service Support strategy by supporting the reactive and proactive needs of customers, and our front line associates
                        • You deliver the best customer experience in the financial services industry by quickly resolving issues and taking ownership to resolve more complex situations
                        • You correspond with customers through a number of channels including phone, letters and emails to quickly resolve the request
                        • Deliver efficient and responsive resolution in the most effective way possible

                        Certifications:

                        Series 07 - FINRA



                        Company Overview

                        At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.


                        Fidelity Investments is an equal opportunity employer.


                        Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

                        Posting ID: 602240353Posted: 2021-01-27