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    CUSTOMER SERVICE ENGINEER

    REMETRONIX
    Kansas City, MO 64101
    Full-time, Part-time
    Similar jobs pay $11.30 - $18.09
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    Job Description

    Job Description

     

    SUMMARY

    REMETRONIX work activities may include the coordination, installation, de-installation, relocation, service and service upgrades of high value complex equipment, but not limited to hospitals, universities and Federal Buildings, Various equipment from each modality may include but not be limited to X-Ray, Angio/Cardiology, CT, MR, NM, RF, Digital Pathology and Home Land Security equipment.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • 100% travel is required
    • Responsible to follow all safety OSHA guidelines
    • Maintains a safe work environment through safe work practices
    • Maintains integrity of confidential information
    • Maintains customer relationships, and complies with REMETRONIX SOP (Standard Operating Procedures), policies, customer requirements, statutory and regulatory guidelines
    • Investigates error trends and makes corrective action recommendations
    • Generates Day One, Final Quality Assurance Checklist and daily PM updates as needed
    • Works with customers to determine the most efficient and effective manner for equipment installation, service and maintenance to meet customer expectations
    • Generates Best Practices as applicable
    • Represents REMETRONIX and the customer in a professional and courteous manner
    • Troubleshoot problems encountered in the field (equipment)
    • Ability to use electronic measurement devices (ie. Oscilloscope, multi-meter, etc) to troubleshoot electronic equipment
    • Ability to read electronic schematics/prints
    • Has knowledge of electrical concepts/theories relating to equipment system boards
    • Maintains the highest level of quality and technical skill level
    • Communicates issues and corrective actions with HQ and/or Manager on a daily basis
    • Complies with customer and ISO 9001:2008 requirements.
    • Acts with a sense of urgency based upon situations and management direction
    • X-ray experience is required

    SUPERVISORY RESPONSIBILITIES

    • Consults with customer Project Manager on site related issues (site readiness, status completeness, and out of scope work)
    • Demonstrates Leadership Ability
    • Manages and coordinates rigging of equipment on job sites as needed

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

     

    EDUCATION and/or EXPERIENCE

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or a comparable amount of experience related to the work activities or equivalent combination of education and experience. Electro/Mechanical experience (based upon experience in other areas, Electro/Mechanical and electronic measurement equipment experience and/or training requirement maybe deferred for up to 1yr, where employee is able to take online training)

    LANGUAGE SKILLS

    Must be able to read, write and speak the English language

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    COMPUTER SKILLS

    Moderate understanding of how a computer works. Ability to navigate and use: email, Microsoft office products and the internet

    MATHEMATICAL SKILLS

    Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, and ratio. Ability to read Metric and Standard measurements and use leveling methods to complete related work activities.

    CUSTOMER SERVICE SKILLS

    Must have excellent communication skills, be punctual, and courteous in accordance with on-site etiquette. Must conduct himself/herself in a professional manner. Requires the ability to work closely with the customer in accurately describing issues at hand and form a corrective action plan.

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematic or diagram form and deal with several abstract and concrete variables.

    CERTIFICATES, LICENSES, REGISTRATIONS

    Must be a REMETRONIX Team Leader in the appropriate modality in accordance with the performance level criteria of the company. Prove and maintain a valid driver’s license and clean driving record.

    PHYSICAL DEMANDS

    Use of both hands and fingers with dexterity. Great hand/eye coordination and ablity to work on a ladder. Must be able to lift 75lbs of cables or equipment.

    WORK ENVIRONMENT

    Monitor the safety and environmental conditions within the designated facility and deploy awareness to the on-site team in accordance to the REMETRONIX Safety Manual.

     

     

     

     

     

     

    Company Description

    REMETRONIX, was established in 1992 as a division of a service company to provide Medical Equipment Installation support to large OEM’s. The parent company at that time was RELECTRONIC Service Corporation, (owned by MUNICH RE, ALLIANZ and SIEMENS), which provided quality restoration services for high tech equipment damaged by disasters such as fires, floods, environmental contaminants and construction debris.

    Today, REMETRONIX, a privately held company, is an international service provider with a quality management system, staffed with highly trained, OEM qualified personnel capable of handling a diverse range of equipment installation services, as well as quality restoration services. REMETRONIX operates as a privately held corporation headquartered in Port Saint Lucie, Florida, with office locations in Garden Grove, CA, Crawley, England and international warehouse storage. REMETRONIX has been ISO 9001 certified for nine consecutive years and looks forward to ISO 14001 Certification in the near future.
    Using the full range of services REMETRONIX has to offer allows the customer to reduce cost by utilizing our “turn key” solution. REMETRONIX provides Transportation, Rigging, Installation, Storage, Logistics and Preventive/Corrective Maintenance services to all the top original equipment manufacturers. Since 1992, REMETRONIX has performed more than 25,000 Installation/De-Installation projects around the world.
    Posting ID: 596353662Posted: 2021-01-27