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    Customer Service Representative

    Orlando, FL 32819
    Full-time, Part-time
    Similar jobs pay $10.29 - $16.27
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    Job Description

    Job Description


    Customer Service Representative

    Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.


    Customer Service Representative responsibilities

    Answers incoming customer calls regarding product problems, service questions and general client concerns

    Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

    Update customer information in the customer service database during and after each call

    Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

    Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

    Customer Service Representative skills

    Must be 18 years of age or older

    High school diploma/GED required

    Ability to remain professional and courteous with customers at all times

    Must be available to work nights, holidays and weekends

    Excellent verbal and written communication skills

    Posting ID: 570150680Posted: 2020-10-31