Ripple is looking for an experienced Level 1 Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Heres the mission of the job, and what you can expect. The salary range is between $45-48k.
Mission for a Ripple Support Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.
Best is Best
We find the best ways to do things, and often it means learning something new and changing our ways. This is the surest path to customer success, and for personal and professional growth.
Empathy and Kindness
Empathy is the gateway to helping, kindness the tool.
We first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.
Ask Why, Not How aka Effectiveness > Efficiency.
We need to understand what we are trying to accomplish before we can craft the best solutions.
Team Performance, Family Feel.
Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.
Style and Design Make Everything Better.
Design is a choice one makes to improve the world and embrace the human spirit.
The kind of stuff youll do:
How you will know if you are successful:
What you need to bring:
What well bring: