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    Agent Support Manager

    Century 21 Redwood Realty
    Leesburg, VA 20175
    Full-time, Part-time
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    Job Description

    Job Description

    CENTURY 21 Redwood Realty, a real estate company with 13 offices in the DC metropolitan area is seeking candidates to fill the position of Agent Support Manager for our office in Leesburg, Virginia. The successful candidate for this position is a rockstar when it comes to supporting real estate agents—a creative problem solver who loves learning new things, meeting new people, and running a tight ship.


    • Assist the agents assigned to your office in utilizing company resources to grow their business

    • Work with our processes and tools to train and answer questions on Redwood Systems

    • Be the field liaison between our corporate staff and our agents: be the first person your agent goes to with questions.

    • Help promote events, training, and company policy announcements to agents through weekly update emails and social media posts to groups

    • Facilitate agent onboarding tasks

      • Present the Redwood Orientation video

      • Ensure that new agents can print, are assigned key fobs (for after-hours access to the office) and are trained on Redwood systems found on accessRedwood

      • Show agents how to search for solutions using Support Center

      • Work with the agent to gather their headshot and bio for the website

      • Add and welcome the agent to the Office FB Group

      • Work with the Success Coach to learn what additional training the agent needs on Redwood Systems and then provide additional support

    • Hold office training and workshops on Redwood Systems

    • Attend, participate and present in sales meetings

      • Coordinate vendors and guests for their participation in weekly sales meetings

    • Promote the company culture: quality over quantity; be positive, dynamic and supportive

    • Greet all visitors and agents as they arrive at the office, and answer incoming calls

    • Maintain office inventory of supplies

    • Scan and deposit all checks on the same business day they arrive

    • Participate in the improvement of company systems, processes, and procedures through regular discussions with Field Management

    • Monitor office security and safety and surface the need for any improvements

    • Operate your office’s mail room: sort and deliver incoming mail, UPS & FedEx packages; drop outgoing packages into nearest dropbox

    • Be trained on and reach minimum proficiency requirements on all company systems and procedures

    • Perform routine office maintenance on a daily, weekly and monthly basis, e.g., lights, office cleanliness, plants watered

    • Schedule unexpected office maintenance, e.g., facility repairs

    Other responsibilities may include:

    • Supporting the managing broker (EVP) of your office

    • Other duties as assigned by EVP


    • Technical proficiency in modern web-based software like Google Apps, Social Media, and Messaging services, and the ability to teach those tools to others

    • Exceptional interpersonal skills, friendly and professional demeanor

    • Talented in organizing information and prioritizing daily responsibilities

    Your compensation will include access to company Health Benefits plans, effective the first day of the month after your hire, and access to 401K plan after 6 months of continuous, full-time employment. Salary commensurate with experience.

    Company Description

    CENTURY 21 Redwood Realty is one of the fastest-growing brokerages in the DC area. With over 600 agents across 13 offices in the DC metropolitan area, Redwood is the 4th largest CENTURY 21 franchise in the world. CENTURY 21 Redwood Realty was founded with the firm belief that people matter – clients and agents and community members – and our quality marketing materials, cutting-edge technology, and steadfast service to others all reflect that belief.
    Posting ID: 599079806Posted: 2021-01-17