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    Online Community Manager

    Reston, VA 20190
    Full-time, Part-time
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    Job Description

    Job Description

    Online Community Manager

    We’re looking for an engaging, passionate person to take on day-to-day technical content creation for GoCanvas. We want you to get inside the heads of our customers and create multimedia documentation to address their diverse needs, use cases, and technical capabilities. This role requires a high level of creativity and attention to detail and comes with the potential to have a major impact on a growing SaaS company.  

    The ideal candidate has experience writing technical content, recording and editing video tutorials, and understanding customer needs. You should be able to deliver clean copy quickly and efficiently and be a strong advocate for our customers.

    Your Most Important Initiatives:

    • Create, update, and maintain help content in the Help Center and Community.
    • Work with teams across the company to create technical content for customers.
    • Manage discussion forms within the Community.
    • Collect, report, and respond to key metrics.
    • Co-lead creation of product training program
    • Collaborate with Product and Development teams to produce public-facing release notes

    What Success Looks Like:

    • Consistently delivering content on deadline, including keeping up with product updates and releases.
    • Providing a helpful, empathetic voice when engaging with customers in the community.
    • Recommending improvements to content, content types, and processes.
    • Quickly transforming technical specifications and descriptions into digestible, value-driven resources for internal and external audiences.

    What You Bring:

    • Ability to translate technical concepts into easy-to-follow instructions
    • Strong communication skills, especially copywriting and editing
    • Technical curiosity and aptitude
    • Proficient in Excel/Google Sheets and PowerPoint
    • Community management experience a plus
    • Collaborative spirit
    • Experience with video editing (eg Camtasia, Final Cut, Media Composer) preferred


    So, What’s GoCanvas?

    GoCanvas is a mobile platform that makes it simple for businesses to automate how work is done, replacing outdated processes and expensive paperwork. The GoCanvas App works on smartphones and tablets, helping companies easily collect information across their organization, share it instantly with others and gain real-time insight on their business operations. GoCanvas can be easily customized by all types of businesses to empower their workforce, unleashing the value in data across the organization to help better connect with colleagues and engage more effectively with customers. Automating millions of workplace activities for well-known brands like Pepsi, Honda, and Red Bull means there's a good chance you have been around someone using GoCanvas in the past 24 hours, making us one of the fastest-growing mobile platforms in the world!

    Our recent achievements as an organization include but are not limited to: The 2020 Golden Bridge Award for Company Rethinking of the Year, and being named by Deloitte as one of the “Fast 500 Technology Companies”  in 2017, 2018 and 2019 for tremendous company growth! We are also celebrating our second year in a row winning  Best in Biz Awards; Gold for “Fastest Growing Company” and Silver for the “Best Places to Work”, the 2018 and 2019 ““DCA Live Red Hot Companies”,, and last but definitely not least as one of the Best Places to Work in 2019 by Inc Magazine, The Washingtonian, and The Washington Business Journal!

    Everyone, from top-ranking executives to newly-hired employees, is passionate about helping businesses function better with technology. The team has attained what few can by successfully blending a driven and fast-paced workforce with an open, supportive attitude that has contributed much to the company’s overall growth.

    We’re on a mission to continue fostering an amazing culture for people who like to make an impact and enjoy collaborating!


    What GoCanvas Brings

    We believe hiring the right people is THE most important thing we do. We take our company values seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work.

    Based in Reston, Virginia, we have an amazing open office with unlimited snacks, free drinks, and collaboration areas. To better help us revolutionize how work gets done around the globe, we also have offices in London and Sydney. You can learn more about recent activities on our blog updates and our cultural values on our CEO blog.

    While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.

    • Competitive Compensation
    • Entrepreneurial Vacation Policy (sometimes known as unlimited vacation)
    • 13 Company-Paid Holidays, which rotate annually, Earth Day, Juneteenth, and one other day significant to GoCanvas, such as Steve Jobs’ birthday (Known as Innovators Day)
    • An ideal Reston Town Center location with an abundance of FREE covered parking, dozens of restaurants, 45 retail stores, a movie theater, outdoor concerts, all within walking distance of the office
    • Company-Subsidized healthy lunches
    • Medical Insurance, where the Employee Only level of coverage is free!
    • Dental and Vision Insurance
    • Health Savings Account depending upon your medical plan selection
    • Basic Term Life Insurance and Personal Accident Insurance
    • Voluntary Life Insurance
    • Short and Long-Term Disability
    • 401k plan with employer match
    • Pet Insurance
    • Commuter Benefits
    • Parental Leave

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

    We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

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    Posting ID: 600115242Posted: 2021-01-25