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    IT Application Support Specialist

    RR Donnelley
    Buffalo Grove, IL 60089
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    Job Description

    Responsible for the support of applicationssystemsdatabase and third-party software programs. Resolve immediate issues related to data and programs and coordinate with the development staff or vendor support to handle more complicated problems. Resolve issues regarding operations, setups, error messages, on-line transactions, system status and downtime procedures, etc. Ensure end user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. Responsibilities Technical Support Under general supervision, respond to and research and resolve routine to moderately complex issues with internal applicationssystems andor databases. Implement short term solutions for quick resolution of issues and begin to develop long term solutions to problems that occur. Communication Provides input to peers, management and clients for recommendations and alternate solutions andor improvements. Conveys problems, solutions, updates and project status to their peers, clients and management. Documentation Document support issues and solutions. Prepare design documentation for all maintenance programming andor re-developmentenhancementpatches. Prepare and maintain deployment documentation for internal applicationssystemsdatabase andor third party vendor packages. Monitor the call-tracking queue for incoming cases. Assess and prioritize issues. Determines when escalation is necessary. Provide timely and accurate updates. Troubleshoot clientuser reported issues that pertain to our custom or 3rd party business applications by researching programs, data and application setups. Record Resolution. Assist clientsusers in creating and analyzing reports. Gather information necessary to arrive at resolution by generating reports, creating subsets of data and interfacing with users. Guide clientsusers through established resolutions. Gather information necessary to arrive at a resolution. Perform tests on problems reported by clientsusers and updates made by development team. Act as a liaison between clientsend users, internal developers, and QA groups. Assist in training clientsend users on software. Required Skills 4-yr college degree in Computer Science or Information Systems or equivalent experience is required 1-3 years supporting computer applications. Experience supporting websitesMicrosoft .NET custom applications Working knowledge of MS SQL Light development experience a plus. Working knowledge of the software development life cycle. Exposure to a formal Project Management methodology Strong data analysis and problem solving ability. Knowledge of IT security relevant to data protection and data integrity. Proficiency in English and communicate effectively verbally and in writing. Ability to work individually and in a team environment. RRD is an EEOAA including Vets and Disabled Employer
    Posting ID: 600968111Posted: 2021-01-21