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Equipment Services Manager (ESM) Equipment Services and Facilities Liaison

Alliance HealthCare Services
New York, NY 10002
Full-time
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Job Description

Job Description:


Equipment Services Manager




About Us


At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).




Job Responsibilities


The Equipment Services Manager acts as an internal customer liaison between the Equipment Services Management group and Sales, Operations, Logistics, Finance, Accounting, Supply Chain and the Service Providers working on our trailers and scanners. Provides support and information relating to Equipment Services, facilitates repairs and works with the local team to ensure service levels are being achieved for our customers both internal and external.




Specific duties include, but are not limited to:


  • Assist the Sr. Director of ESM with coordinating asset availability with sales needs including open day s availability and full asset utilization. Acts as an internal customer liaison between the Supply Chain, Sales and Operations groups. Attends regional operational calls to determine potential future asset purges, open days and service issues related to scanners and trailers.

  • Provides support and information relating to new and used equipment availability and delivery, external equipment rental, inter- regional transfer, equipment disposal, and equipment support information.

  • Manages equipment availability for interim opportunities. Works with Regional Sales Specialists to coordinate unit needs and deliveries.

  • Assist the Sr. Director of Equipment Services Management with escalating service issues with vendors and OEMs. Works with RVP, ADO and MO to identify service deficiencies and needs. Communicates with OEM vendors and field teams to expedite acute equipment related concerns.

  • Works with Sr. Dir, ESM, the RVP and Supply Chain to find reduced expense opportunities while driving increased uptime and reliability for our customers.

  • Other duties as assigned.



Position Requirements:


  • High School Diploma or equivalent experience required; Master's Degree preferred.
    Minimum of 10 years related experience required.

  • Strong problem solving skills. Ability to understand business needs, assess resources, and determine viable solutions.

  • Demonstrated success/ability to manage multiple projects, prioritize to deadlines and deliver high-quality results on time.

  • Attention to detail while understanding the big picture, strategy and purpose.

  • Customer-oriented approach with ability to find solutions to complex, stressful situations.

  • Demonstrated advanced understanding of Excel (e.g. macros, pivot tables, external data ranges) required; understanding of MS Access, SQL, and relational databases a plus.

  • Excellent verbal and written communication skills.



Preferred:


  • Healthcare - Clinical Engineering Experience

  • Field Service Experience

  • Demonstrated understanding of MS Access, SQL, and relational databases.



A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Posting ID: 608911388Posted: 2021-02-27