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    Principal Success Architect - Federal

    Apex Systems
    Vienna, VA 22180
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    Job Description

    Candidates must be eligible to obtain and maintain Top Secret Full Scope Poly Clearance. The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients. The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client's product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. What you get to do in this role Servicing 1-2 VLELE accounts Develop strong executive relationships with CIO, CFO, CHRO and business leaders Understand business objectives and develop customer roadmap Define, realize, and benchmark business value Define and execute winning co-delivery models Develop relationships with ecosystem partners Develop implementation strategies and readiness process to accelerate time to value Establish delivery operating model governance Maintain account level relationships for clear value proposition within the account Participate in account delivery governance Advocatechampion ServiceNow's best practices Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized Deliver high customer sat metrics for assigned accounts In order to be successful in this role, we need someone who has An active security clearance of TSSCI w Poly is required BABS or equivalent Minimum 7 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (DigitalSaaSEnterprise Software) enabled transformations Proven track record of success at F50-500 accounts Understanding of issues and imperatives driving digital transformation across industry Depth in digital transformation design, implementation, and management Deep expertise in one industry, "minors" in one or two additional industries Middle and back office functional experience IT, HR, and GBS Transformation experience Strong executive relationships with CIO, CFO, CHRO and business line leaders Experience identifying business objectives and solving business challenges Experience serving as part of a key client account leadership team Track record of expanding offerings with clients Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSIs 5+ years large program experience (multi-tracked, OCM) Experience owning outcomesaccountability to a CxO position Co-Delivery experience with Big 4, large SIs Knowledge of ServiceNow- minimal, ideal is knowledge and experience with multiple ServiceNow product suites EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
    Posting ID: 598768993Posted: 2021-01-13