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203 Universal Plumbing And Sewer Inc Jobs

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          Customer Service Representative

          UNIVERSAL PLUMBING AND SEWER INC
          Clinton Township, MI 48035
          Full-time, Part-time
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          Job Description

          Job Description

          Join our customer service team! Start your career path with Universal Plumbing and Sewer where you will be empowered to directly impact the success of the company from day one and every day after. As a CSR, you will work closely with our dispatch department to ensure our customers are receiving the exceptional service we pride ourselves on. A clear development strategy will give you every opportunity to earn positional growth within the company. 

           

          THE RESPONSIBILITIES:

          • Answer incoming calls for plumbing service

          • Accurately add each customer's personal information into our dispatch software

          • Set up a job within the software using detailed notes on the customer’s service needs

          • Follow up with customers to schedule appointments for regular maintenance

          • Forward any incoming customer complaints, by gathering information, assuring the customer, and notifying management of their situation

          • Respond to service requests via social media, email, and independent applications

          • Respond to positive customer reviews on Google, Facebook, and yelp


           

          THE QUALIFICATIONS:

          • Excellent communication skills both verbal and written

          • Strong ability to problem solve

          • Ability to detect and record important information

          • Extreme attention to detail and accuracy

          • Critical thinking skills

          • Attentive listening skills

          • Ability to use positive language

          • Goal-oriented focus

          • Empathy

          • Organizational skills

          • Willingness to learn

          Company Description

          With thousands of positive online reviews, Universal Plumbing and Sewer has excitedly experienced double-digit growth each year over the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our growth is built on our hard work, respect, and support of each other. We always strive to take the time to celebrate each other's accomplishments and encourage personal and company growth.

          Universal Plumbing and Sewer is an expanding, successful company that has been in business for 15 years. Universal is a family-owned residential, commercial plumbing service focused on providing exceptional service to our customers and celebrating our success as a team and individually.

          Candidates that are reliable, motivated, and hardworking will thrive in our positive, teamwork atmosphere. The ideal candidate should be structured and comprehensive, capable of multitasking, and operating in a constantly innovating environment. Excellent communication skills, and a positive attitude, are a must.
          Posting ID: 598063692Posted: 2021-01-15