SummaryThis position is responsible for customer support as it pertains to the selection, scheduling, delivery, setup, operation, and maintenance of audiovisual (AV) equipment. This position is a member of the Audio Visual Services team in the Information Services department. This is a full-time, non-exempt (hourly ndash generally 40 hours per week), 12 months per year position with benefits. Benefits include medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the Universityrsquos home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.) The full job description is available at httpbit.lyAVUpSpec httpbit.lyAVUpSpec Responsibilities Consult with customers to identify AV equipment and related technology needs for classes and events. Schedule, deliver, set up, break down, and return AV equipment. Operate AV equipment during events, including some events on weekends and evenings. Assist customers with recording, streaming, editing, and sharing audio and video. Troubleshoot and resolve issues within necessary timeframes. Proactively identify potential issues and recommend solutions to specific problems. Provide Audio Visual Services related trainings to UP community members. Act as a lead with and provide guidance, support, and training to student employees. Help create and upkeep instructions, trainings, policies, and related materials. Respond to customer inquiries, requests, and service tickets. Help administer Audio Visual Services team processes, including processes related to equipment scheduling software and effective workflow and escalation of service tickets. Participate in the Audio Visual Services teamrsquos rotation of on-call responsibilities and respond to after-hours calls. Requirements Education and Experience Required Two years directly relevant experience. Preferred Associatersquos degree in relevant field. Preferred Bachelorrsquos degree in relevant field. Or a combination of equivalent education andor experience. Knowledge, Skills and Abilities Proficiency, knowledge, and skill in the field of audiovisual systems. Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems. Basic proficiency with video editing software such as Adobe CC, Final Cut Pro, or similar. Ability to work well in a fast-paced team environment. Strong organizational and time management skills. Strong attention to detail and accuracy. Ability to consistently handle and follow through with multiple projects, tasks, and business processes while meeting deadlines. Strong orientation towards taking ownership of projects and assignments by being proactive, communicative, and making process improvement suggestions. Advanced troubleshooting and multi-tasking skills. Strong and effective verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent analytical and critical thinking skills. Competence with and commitment to diversity and inclusion ability to be an effective partner with diverse students, faculty, and staff. Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes. Ability to work effectively as part of a team as well as independently. Ability to learn and apply applicable University and other policies. Knowledge of FERPA and Title IX policies or the ability to be trained about such policies.