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    Help Desk- Application Trainer (Mortgage)

    QCI/Quandrant, Inc.
    Fairfax, VA 22030
    Full-time
    Refer friends, get paid!

    Job Description

    Application Trainer Fairfax, VA (Remote) MUST 2+ years of experience working in the mortgage industry Advanced knowledge of SimpleNexus, Blend, MortgageCoach, and Sales Boomerang is preferred Ability to build strong working relationships and deliver exceptional service to all internal clients Knowledge of mortgage banking operations, programs, products and procedures Attention to detail Strong written and verbal communication skills Desire to support all employees as needed to enable them to successfully navigate the system Ability to travel to multiple offices when needed Training experience is preferred Bachelor's degree or equivalent combination of education andor experience DUTIES Conduct onboarding and training for new employees, focusing on system basics, how the system pertains to their specific job duties, and how to effectively use the system in the most productive and efficient manner Conduct regular training sessions to drive adoption for Sale Boomerang, Simple Nexus, Blend, and other POS and CRM type systems Maintain system documentations, release notes and update related internal documentation (KB's, procedures, best practices). Serve as a resource to all Encompass and additional system users and the IT Help Desk on any relevant questions Quadrant, Inc. is an equal opportunity and affirmative action employer.Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
    Posting ID: 597578639Posted: 2021-01-07