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    New Scheduler Position for leading Hospital Group (REMOTE) M-F 8-5

    Velocity Staffing LLC
    Maitland, FL 32751
    Full-time, Part-time
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    Job Description

    Job Description

    Hours: 8:00am-5:00pm Monday-Friday

    The Patient Services Scheduler, under supervision, is responsible for the scheduling and registration
    of patients referred for diabetes education. Responsible for the daily triage of patients referred by
    phone, fax or mail to meet the individual needs of each patient and to ensure smooth and efficient
    operation of the Diabetes Institute front office. Obtains accurate registration information necessary
    for charge entry and billing. Actively participates in outstanding customer service and accepts
    responsibility for maintaining relationships that are equally respectful to all. Adheres to the Florida
    Hospital Corporate Compliance Plan and to all rules and regulations of applicable local, state and
    federal agencies and regulatory bodies.
    Knowledge of patient registration and billing practices. Able to communicate effectively and organize
    daily activities. Demonstrates knowledge of computer programs such as Microsoft Word, Excel and
    Access. Ability to work with people of various backgrounds. Ability to work under stress and deadlines.

     High school graduate

     1-3 years of experience in patient registration and/or medical front office
     Medical terminology
     Typing at 40 wpm

     Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion,
    Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s
    Performance Excellence Program.
     Answers telephone using automated attendant correctly. Maintains phones in ready mode as
    outlined by department procedure with Not Ready or Make Busy time limited to hospital
    related business. Demonstrates ability to manage outgoing and incoming phone call time
    efficiently to prevent excessive abandoned calls and patient wait time.
     Obtains pre-registration information on all patients that call in, are contacted or walk-in.
    Completes all patient demographic, insurance and intake information. Enters all information
    into appropriate documentation system and departmental database correctly and completely
    according to departmental guidelines. Notifies each patient of responsibilities prior to class.
     Contacts all patients referred via fax within one business day. Completes follow-up attempts
    to contact patients and notify physician of outcomes according department policy. Contacts
    on an ongoing basis, all patients who are a No Show or Cancel to scheduled appointments
    and completes patient and physician cards per department guidelines.
     Schedules patient for appropriate education session based on diagnosis, special need and
    preference. Provides accurate information on class offerings and financial payment options
    to each patient. Follows department guidelines for maximum class census. Provides patient
    with registration packet by mail, fax, e-mail or in person in a timely manner per department
    policy. Verifies insurance benefits and prepares education chart as directed or assigned.
     Requests accounts for all new and follow-up patients. Sets up basic account on appropriate
    patients. Requests, collects and posts copayment or deductible payment from each patient
    prior to class.
     Registers patients who attend all education sessions. May be required to travel to other
    locations, and work evening or weekend hours. Obtains all information and signatures
    required for patient financial services, HIPPA. Prepares complete account packets and is
    responsible for ensuring delivery of the information to patient financial services (PFS) by the
    next business day for all campuses. Maintains log of cash, check and charges sent to PFS.
    Prepares daily patient account list accurately for charge entry. Ensures that all visits are
    reconciled prior to printing and lists all account numbers correctly. Submits to supervisor by
    noon each Friday and daily during the last week of each month. Possesses the knowledge to
    accurately and efficiently enter charges for all services provided according to department
     Assists visitors with store purchases. Maintains all monies received in a secure manner.
    Submits all money to assigned department staff person on a weekly basis. Reconciles
    assigned petty cash and completes petty cash log on a daily basis or as requested.
     Performs other duties as assigned or directed to ensure the smooth operation of the
    department. Orients new staff as assigned.

    Company Description

    Leading Hospital Group
    Posting ID: 601846368Posted: 2021-01-27