Hours: 8:00am-5:00pm Monday-Friday
The Patient Services Scheduler, under supervision, is responsible for the scheduling and registration
of patients referred for diabetes education. Responsible for the daily triage of patients referred by
phone, fax or mail to meet the individual needs of each patient and to ensure smooth and efficient
operation of the Diabetes Institute front office. Obtains accurate registration information necessary
for charge entry and billing. Actively participates in outstanding customer service and accepts
responsibility for maintaining relationships that are equally respectful to all. Adheres to the Florida
Hospital Corporate Compliance Plan and to all rules and regulations of applicable local, state and
federal agencies and regulatory bodies.
KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of patient registration and billing practices. Able to communicate effectively and organize
daily activities. Demonstrates knowledge of computer programs such as Microsoft Word, Excel and
Access. Ability to work with people of various backgrounds. Ability to work under stress and deadlines.
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate
PREFERRED EDUCATION AND EXPERIENCE:
1-3 years of experience in patient registration and/or medical front office
Typing at 40 wpm
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion,
Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s
Performance Excellence Program.
Answers telephone using automated attendant correctly. Maintains phones in ready mode as
outlined by department procedure with Not Ready or Make Busy time limited to hospital
related business. Demonstrates ability to manage outgoing and incoming phone call time
efficiently to prevent excessive abandoned calls and patient wait time.
Obtains pre-registration information on all patients that call in, are contacted or walk-in.
Completes all patient demographic, insurance and intake information. Enters all information
into appropriate documentation system and departmental database correctly and completely
according to departmental guidelines. Notifies each patient of responsibilities prior to class.
Contacts all patients referred via fax within one business day. Completes follow-up attempts
to contact patients and notify physician of outcomes according department policy. Contacts
on an ongoing basis, all patients who are a No Show or Cancel to scheduled appointments
and completes patient and physician cards per department guidelines.
Schedules patient for appropriate education session based on diagnosis, special need and
preference. Provides accurate information on class offerings and financial payment options
to each patient. Follows department guidelines for maximum class census. Provides patient
with registration packet by mail, fax, e-mail or in person in a timely manner per department
policy. Verifies insurance benefits and prepares education chart as directed or assigned.
Requests accounts for all new and follow-up patients. Sets up basic account on appropriate
patients. Requests, collects and posts copayment or deductible payment from each patient
prior to class.
Registers patients who attend all education sessions. May be required to travel to other
locations, and work evening or weekend hours. Obtains all information and signatures
required for patient financial services, HIPPA. Prepares complete account packets and is
responsible for ensuring delivery of the information to patient financial services (PFS) by the
next business day for all campuses. Maintains log of cash, check and charges sent to PFS.
Prepares daily patient account list accurately for charge entry. Ensures that all visits are
reconciled prior to printing and lists all account numbers correctly. Submits to supervisor by
noon each Friday and daily during the last week of each month. Possesses the knowledge to
accurately and efficiently enter charges for all services provided according to department
Assists visitors with store purchases. Maintains all monies received in a secure manner.
Submits all money to assigned department staff person on a weekly basis. Reconciles
assigned petty cash and completes petty cash log on a daily basis or as requested.
Performs other duties as assigned or directed to ensure the smooth operation of the
department. Orients new staff as assigned.