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    Call Center Representative

    Voca LLC
    Hagerstown, MD 21740
    Full-time, Part-time
    Similar jobs pay $11.18 - $15.47
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    Job Description

    Job Description

    Voca has an immediate opening available for Customer Service Representative professionals in Hagerstown, MD!

    Position Details

    • Inbound customer service in a call center environment - no cold calling, no sales, and no collections!
    • 6 month contract position with potential for extension and potential to become permanent!
    • Starting pay of $15.00 or $16.20 depending on shift!

    This is a call center customer service role within a Fortune 500 financial company. If you’re looking for a role within a large organization with great local presence and the feeling of ‘family’, and for support in advancing and growing your career, this is the opportunity for you!

    Job duties will include:

    This role ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Follows up with clients to ensure that they are satisfied with the company product or service. In this role you will work directly with clients to ensure that they are satisfied with the company products and/or services!

    Qualifications

    • Previous customer service experience is required, previous call center experience is preferred.
    • Experience within the banking or financial industries is a huge plus.
    • Commitment to customer satisfaction and the ability to communicate clearly and professionally, both verbally and in writing. Professionally handle complaints and unpleasant customers.
    • Utilize your strong communication, organization, and creative skills.

    Voca: The Spirit of Work

    Company Description

    Voca is a relationship organization focused on uniting talented individuals with exceptional companies.

    At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.

    We work throughout the United States, with our corporate office based in Rochester, Minnesota.

    Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help.

    Voca: The Spirit of Work
    Posting ID: 598521181Posted: 2021-01-16