Overview IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time IT Field Support Specialist with TSSCI FSP at its Columbia, MD location. Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years. Responsibilities The Hardware Technician provides on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government andor vendor-manufactured fiber optic modems, multiplexer, fiber opticEthernet cables telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Qualifications Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches Demonstrated ability to read and understand technical manuals and schematics Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access) Able to manage time and priorities effectively Able to work efficiently with minimal supervision Proficient in working with end-users remotely Demonstrated expertise in Microsoft Windows 7 and 10 Familiar with Active Directory security and policies Excellent analytical and problem solving skills Outstanding communication skills to relate with team members and support workers Must to be able to lift 50 lbs. Must be able to drive company vehicle. Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management. Candidates with a full scope polygraph are encouraged to apply including Security Specialists technicians logistics professionals machinists avionics mechanics construction workers janitorial custodians etc. Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands significant lifting, carrying, pushing, andor pulling some stooping, kneeling, crouching, andor crawling periodic work in tight areas. Clearance Required TSSCI with Full Scope polygraph prior to consideration EducationYears of Experience High schoolGED and a zero (0) years of experience. IMG COMPANY BENEFITS Health, dental, vision, and life insurance Short term and long term disability insurance 401(k) with generous company match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 20 days of personal leave plus paid federal holidays Professional development and training assistance Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.