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Customer Fulfilment Analyst

Kelly Services

, White Marsh, MD 21162
Full-time, Part-time

    Customer Fulfilment Analyst

    Kelly Services
    White Marsh, MD 21162
    Full-time, Part-time
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    Job Description


    Customer Fulfilment Analyst

    White Marsh


    Job Description

    We Don’t Just Build The World, We Build Innovative Technology Too. 
    This is the career you’ve been waiting for your whole life. Kelly Services is partnering with Stanley Black & Decker to invite you to join the Stanley Black & Decker team.  Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.     
    Who We Are  
    We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.  The company also has a history with some of the most recognized and trusted brand names including Stanley, DeWALT, Proto, Craftsman, Black & Decker, and Porter-Cable. We pride ourselves on providing exceptional service to our customers. Our continued growth has created an opening within our Supply Chain department for a Customer Fulfillment Analyst to support the Proto business in our White Marsh, MD office.
    Who You Are  
    You’re a curious problem solver who has the ability to bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. 

    • BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related required
    • 1-3 years Customer Operations, Supply Chain experience
    • Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse)
    • Strong communication skills, both written and verbal required 
    • Willingness to learn
    • Ability to analyze and problem- solve 
    • Time Management

    What You'll Do
    As the face of Supply Chain, the Customer Fulfillment Analyst leads the SBD to Customer Relationship, integrating the strategic objectives of both organizations to maximize execution of Customer Service, and provide value generating opportunities within the framework of Supply Chain Excellence.   Aligns Customer CTQ’s and initiatives with functional operating departments (Supply Planning, Demand Planning, Finance, Manufacturing, Transportation, Distribution, Sales, and Marketing) to attain sales revenue targets, on time performance, service level for the customer/channel.  

    • Maintain Customer Scorecards to achieve KPIs (OTIF, SL, Compliance) 
    • Maximize Order to Cash by progressing to “Down in a Day” Order Management and achieving weekly 95% Drop to Target cycle times.
    • Create and Document SOPs  
    • Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

    Benefits & Perks  
    You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.   
    What You’ll Also Get  

    • Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.  
    • Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).  
    • Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.   
    • Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.  

    Stanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies.?SBD, a Fortune 200 company?is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.  



    Why Kelly®?

    You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

    About Kelly®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

    Posting ID: 600638021Posted: 2021-01-23