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                      Retail Sales Consultant, West Orange, NJ

                      Comcast
                      West Orange, NJ 07052
                      Full-time, Part-time
                      Refer friends, get paid!

                      Job Description

                      Job Summary:
                      Responsible for assisting and consulting with customers on our products
                      and services by utilizing knowledge, skills, and technology to achieve a
                      world class sales and service experience
                      Works with moderate supervision/guidance. Is accountable for individual
                      results and impact on team.
                      Employees at all levels are expected to:

                      - Understand our Operating Principles; make them the guidelines for how
                      you do your job
                      - Own the customer experience - think and act in ways that put our
                      customers first, give them seamless digital options at every touchpoint,
                      and make them promoters of our products and services
                      - Know your stuff - be enthusiastic learners, users and advocates of our
                      game-changing technology, products and services, especially our digital
                      tools and experiences
                      - Win as a team - make big things happen by working together and being
                      open to new ideas
                      - Be an active part of the Net Promoter System - a way of working that
                      brings more employee and customer feedback into the company - by joining
                      huddles, making call backs and helping us elevate opportunities to do
                      better for our customers
                      - Drive results and growth
                      - Respect and promote inclusion and diversity
                      - Do what's right for each other, our customers, investors and our
                      communities

                      Core Responsibilities:
                      - Passionately represents products and services by sharing and
                      demonstrating product and sales know-how with customers. Provides
                      product demonstrations to educate customers on full product capabilities
                      to maximize their experience.
                      - Takes a customer-first approach with all customer interactions.
                      Listens and evaluates customer needs and provides appropriate solutions.
                      - Achieves sales and customer experience goals and objectives.
                      - Provides comprehensive customer onboarding activities and ensures
                      customers fully understand how to use and manage all company
                      products/services, and gains their consent.
                      - Performs operational and administrative tasks.
                      - Partners with customer care to resolve customer issues, as
                      appropriate.
                      - Consistently demonstrates sales excellence and professionalism with
                      integrity, and a warm and friendly demeanor to customers and teammates.
                      - Complies with all company and retail operational policies and
                      procedures.
                      - Completes training requirements and actively engage in team huddles
                      and learning.
                      - Knows and understands sales compensation plan and its key elements.
                      - Must be able to work a flexible schedule that includes evenings,
                      weekends, holidays, variable schedule(s), and overtime as needed. May be
                      asked to work in alternate stores outside of home base store. Regular,
                      consistent and punctual attendance.
                      - Must be able to carry and lift up to 25 pound boxes, stand and move
                      about the store constantly.
                      - Other duties and responsibilities as assigned.

                      Job Specification:
                      - High School Degree or Equivalent
                      -
                      -
                      - Generally requires 1-3 years related experience





                       

                      Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.

                      Posting ID: 583494668Posted: 2020-11-30