Title: Help Desk Specialist Location: Annapolis Junction, Maryland Clearance: TS/SCI w/Polygraph Company Overview: Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of satellite, launch and cyber technologies. Cornerstone's Cyber Sector is responsible for the support and the development of products that provide solutions to computer network operations to include exploitation, defense, signals intelligence, and information technology missions. Agencies supported by the Cornerstone's Cyber Sector include the National Security Agency, Defense Information Systems Agency (DISA), Aberdeen Proving Ground, the Federal Bureau of Investigation, and several commercial entities. Program Overview: The program delivers to interagency web-enabled information sharing and collaboration. The capabilities are comprised of search and content discovery, collaboration, media sharing, authentication and authorization, web-space services and applications. The program ensures all services are secure, interoperable, and available to all involved with the client. Description/Responsibilities: * Provides 24/7 Help Desk support as defined by Tier 1 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. * Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. * Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. * Shift work is required.
Required Skills/Qualifications: * 1 year demonstrated Help Desk experience. * Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. * 2 years of Help Desk experience with an Associates or 3 years' experience may be substituted for a Bachelor's degree.
Posting ID: 602926722Posted: 2021-02-21