Our mission is to help business owners thrive. Our experienced team of professionals are dedicated to being a part of a business owner's toolkit, so they have the time to focus on what they love, their business. XcelHR Management culture is built up to the highest ideals. Our employees at all levels are service-oriented and strive daily to be the best in our industry. We take pride in our ability to achieve and fulfill our clients' broad needs and expectations. We look for individuals who desire to excel in a full-service organization.
Quickly respond to all incoming communications from clients pertaining to payroll production (consult Service Level Agreement, if applicable, for expected response time frames).
Recognize potentially non-compliant requests and paperwork, from an HR perspective, that may need to be sent to an HR Generalist.
Accurately enter data into the Darwin database in support of timely and accurate client payroll production.
Correctly interpret and field requests, questions, feedback, and concerns.
Appropriately engage colleagues and /or departments to coordinate actions and resolutions, following through to completion.
Provide timely and proactive status updates to clients and colleagues.
Maintain accurate and complete process documentation, including an activity log and notes in Darwin.
Provide a strong liaison between client base and payroll department, influence an increase in payroll production rates & quality, and client retention rates.
Understand the services provided by XcelHR and articulate them as needed to clients.
Deliver engaging and skillful demonstrations on various applications, such as but not limited to HRIS Systems and the XcelHR Portal.
Prepare reports and /or audit them for any discrepancies, as requested.
Quality-check outgoing payrolls, as assigned.
Handle most tasks, projects, and situations of average to medium complexity successfully with minimal direct supervision. Learn quickly from experience, successfully incorporating lessons learned into working methods.
Education & Experience:
Government Contracting experience helpful, but not required.
Strong computer skills in Microsoft Office products, especially Excel.
Minimum of 2+ years processing large volume multi-state payrolls.
Knowledge of basic accounting concepts.
Excellent data entry skills with high accuracy and attention to detail.
Outstanding problem solving and analytical skills.
Associate degree, Job-Related Studies or equivalent experience.
Must be proficient with Microsoft Office Suite particularly Excel.
Knowledge of Generally Accepted Accounting Principles.
Ability to work independently with little supervision in a professional teamwork environment.
Must possess good analytical skills and can multi-task.
Must be attentive to detail.
XcelHR is an Equal Opportunity Employer
Core Values: Integrity, Passion, Respect, Honor, Excellence, Ownership, and Enthusiasm.
Posting ID: 572831628Posted: 2020-10-01