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    Xfinity Retail Sales Consultant

    Comcast
    Ashburn, VA 20146
    Full-time, Part-time
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    Job Description

    Business Unit: Job Summary:
    Responsible for assisting and consulting with customers on our products
    and services by utilizing knowledge, skills, and technology to achieve a
    world class sales and service experience
    Works with moderate supervision/guidance. Is accountable for individual
    results and impact on team.
    Employees at all levels are expected to:

    - Understand our Operating Principles; make them the guidelines for how
    you do your job
    - Own the customer experience - think and act in ways that put our
    customers first, give them seamless digital options at every touchpoint,
    and make them promoters of our products and services
    - Know your stuff - be enthusiastic learners, users and advocates of our
    game-changing technology, products and services, especially our digital
    tools and experiences
    - Win as a team - make big things happen by working together and being
    open to new ideas
    - Be an active part of the Net Promoter System - a way of working that
    brings more employee and customer feedback into the company - by joining
    huddles, making call backs and helping us elevate opportunities to do
    better for our customers
    - Drive results and growth
    - Respect and promote inclusion and diversity
    - Do what's right for each other, our customers, investors and our
    communities

    Core Responsibilities:
    - Passionately represents products and services by sharing and
    demonstrating product and sales know-how with customers. Provides
    product demonstrations to educate customers on full product capabilities
    to maximize their experience.
    - Takes a customer-first approach with all customer interactions.
    Listens and evaluates customer needs and provides appropriate solutions.
    - Achieves sales and customer experience goals and objectives.
    - Provides comprehensive customer onboarding activities and ensures
    customers fully understand how to use and manage all company
    products/services, and gains their consent.
    - Performs operational and administrative tasks.
    - Partners with customer care to resolve customer issues, as
    appropriate.
    - Consistently demonstrates sales excellence and professionalism with
    integrity, and a warm and friendly demeanor to customers and teammates.
    - Complies with all company and retail operational policies and
    procedures.
    - Completes training requirements and actively engage in team huddles
    and learning.
    - Knows and understands sales compensation plan and its key elements.
    - Must be able to work a flexible schedule that includes evenings,
    weekends, holidays, variable schedule(s), and overtime as needed. May be
    asked to work in alternate stores outside of home base store. Regular,
    consistent and punctual attendance.
    - Must be able to carry and lift up to 25 pound boxes, stand and move
    about the store constantly.
    - Other duties and responsibilities as assigned.

    Job Specification:
    - High School Degree or Equivalent
    -
    -
    - Generally requires 1-3 years related experience

    Comcast is an EOE/Veterans/Disabled/LGBT employer

    Posting ID: 570210511Posted: 2020-09-23