Zibo is transforming the real estate financial market for rental property investors by becoming their go to platform that radically improves their experience with financial services and data insights.
Zibo sits at the intersection of fintech and proptech and is tackling a very large, but under-served market that still relies on antiquated, analog and opaque financial services. It is a digital financial services platform that provides landlords with the competitive banking, payment, lending, and insurance products they need to buy, grow, manage and sell properties. Our innovative, one-stop-shop for landlords simplifies the application process and eliminates the need to enter data more than once across products or time.
Data is at the core of our model - with insights from landlords, properties, and tenants, we create relevant offers for our customers and partners. We provide tools, benchmarking and predictive analytics on key operating and market metrics to help landlords improve their operating profit and cash flows.
By empowering independent landlords with competitive financial services and transparent information, Zibo enables them to improve returns, grow their businesses, simplify their lives and provide quality housing for millions of people. One of our main core values is that we put the customer at the center of everything we do, our North Star!
Zibo brings together a unique team that includes some of the best real estate fintech investors in the industry (Canaan, QED, SVB Capital and Khosla Ventures) + a founding team that combines one of the world’s leading real estate tech entrepreneurs (Gregor Watson of Roofstock), an experienced real estate investor and credit expert (Rob Bloemker of 1Sharpe) and Chris Hsu -- a proven leader with deep experience in software, data analytics and financial services -- as the CEO.Job Description
We are seeking an entrepreneurial, results-oriented Senior Risk Operations Manager to join our team. You will be responsible for further developing Zibo’s risk management program, identifying and investigating possible fraudulent activities and developing techniques and tools useful in the prevention of fraud. The Senior Risk Operations Manager will also be expected to support the team across additional functions including general compliance and regulatory requirements. You will report to the Head of Strategy, Operations & Partnerships, but you should also expect to work directly with the CTO on certain projects. The position could be based in Reno, NV, Redwood City, CA or remote options are available. You will use available and new technology to stay up to date with trends in fraud and compliance.
As an early employee of Zibo, the ideal candidate will thrive in a fast-paced startup environment. This requires being relentlessly resourceful, efficiently distilling data into key insights, understanding the value in flawless execution, and persevering through ambiguity and road blocks. The ideal candidate must also be a strong communicator, as this role will often require working and communicating directly with the Zibo leadership team.
What you'll do
Manage day to day fraud prevention and mitigation across our suite of payments and banking products
Implement and manage monitoring systems, fraud prevention strategies and alerts
Utilize technologies and techniques to detect and prevent fraud while seeking out opportunity to automate or simplify complex processes
Investigate anomalies in activity that could potentially indicate fraud including analyzing data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicion
Manage investigations on all payment inquiries, payment disputes, and chargebacks
Work with the product, engineering and operations teams to identify and implement fraud prevention systems and processes
Build and monitor dashboards that flag risky transactions for manual review
Investigate individual transactions using established policies and review methodologies to determine if the transaction is fraudulent or not
Keep risk policies and procedures documented and up to date
Conduct qualitative and quantitative analysis and reporting and deliver insights to broader team
3+ years of fraud / risk experience preferably at a fintech, online banking, payments processing, online marketplace or similar space
Strong SQL skills — you are comfortable writing complex queries and building dashboards
A wide range of expertise with risk systems and fraud prevention
Fintech experience with card networks, ACH, wire, check processing or fraud systems
Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk or fraud related activities
Relishes solving tough problems that have no obvious solutions and deals well with ambiguity
Impeccable judgment and acute attention to detail
Strong verbal and written communication skills, including an ability to professionally interact with customers and executives
Excellent problem solving and analytical skills
Proven strong intellectual and academic achievement and a hunger to learn
Comfort with working in an unstructured environment
Benefits and Perks
Full medical, dental, and vision (100% coverage for the employee at a Gold PPO level) with optional 65% coverage for dependent
Flexible vacation policy
Zibo embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!
All your information will be kept confidential according to EEO guidelines.