We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! Job Functions • Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction • Be "customer ready" whenever you are on the stage/sales floor • Recommend related items when appropriate and executes S.A.L.E.S. process • Maintain awareness of all promotions and advertisements • Execute the daily operational, day-to-day goals and priorities assigned by store management • Assist in the training and development of peers • Actively participate in daily huddle meetings • Uphold merchandising and store cleanliness standards • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized • Greet every customer you make eye contact with, anywhere in the store • Know the proper way to answer the telephone • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor • Advise store management of any pricing errors • Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys • Ensure all shipments are packed out in its proper home and all overstock is away • Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties • Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store • Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation • Monitor all store transfers and expedite all outstanding transfers • Responsible for opening and closing the store and securing all store assets • Process damaged and defective goods in a timely and accurate manner • Protect company assets by following all loss prevention procedures; train staff on same • Maintain an open and positive relationship with store management team • Address all safety concerns immediately • Update store management team about the progress of the store and staff on a regular basis • Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware • Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly Physical Requirements • Walking; Frequent; Flat surfaces from point to point • Standing; Constant; All work performed on feet • Sitting; None • Stooping; Frequent; To pick up cartons at floor level • Reaching; Frequent; To a height of 6 feet • Lifting; Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably • Hand Dexterity; Frequent; Must be able to use at least one hand to operate register and complete paperwork • Pushing / Pulling; Frequent; Move hand jacks from place to place • Carrying; Frequent; Up to 50 lbs., up to 10 feet, occasionally more • Climbing; In-frequent; Stairs in storage rooms; ladders • Vision; Constant; Read labels, recognize boxes, safety in working • Hearing; Constant; Safety signals Costello's Ace Hardware is an equal opportunity employer.
Experience Management experience preferred. Retail experience preferred.