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                Member Services Representative

                Planet Fitness - LA Windham Group
                Baton Rouge, LA 70805
                Full-time, Part-time
                Similar jobs pay $10.58 - $15.98
                Refer friends, get paid!

                Job Description

                Job Description

                Job Summary

                The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

                Essential Duties and Responsibilities 

                • Greet members, prospective members and guests, providing exceptional customer service.
                • Handle all front desk related activities including:
                  • Answer phones in a friendly manner and assist callers with a variety of questions.
                  • Check members into the system.
                  • New member sign-up.
                  • Take prospective members on tours.
                • Facilitate needed updates to member’s accounts.
                • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
                • Assist in maintaining the neatness and cleanliness of the club.

                Qualifications/Requirements 

                • Customer service background preferred.
                • Basic computer proficiency.
                • A passion for fitness and health.
                • Upbeat and positive attitude!
                • Punctuality and reliability is a must.
                • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
                • Strong listener with the ability to empathize and problem solve.
                • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
                • High School diploma/GED equivalent required.
                • Must be 18 years of age or older.

                Physical Demands 

                • Continual standing and walking during shift.
                • Continual talking in person or on the phone during shift.
                • Must be able to occassionally lift up to 50 lbs.
                • Will occasionally encounter toxic chemicals during shift.
                Posting ID: 573712752Posted: 2020-10-23