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    Technical Support Representative

    Kelly Services

    Steamboat Springs, CO 80488
    0.3 miles
    Full-time, Part-time

      Technical Support Representative

      Kelly Services

      Steamboat Springs, CO 80488
      0.3 miles
      Full-time, Part-time

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                          Technical Support Representative

                          Kelly Services
                          Steamboat Springs, CO 80488
                          Full-time, Part-time
                          Similar jobs pay $12.10 - $18.61
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                          Job Description

                          Job Description

                          Are You Looking for What-s Next in Your Career?

                          New Job
                          New Beginning
                          New You

                          Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

                          What Your Virtual Work Environment Looks Like
                          A private workspace with locked door in your permanent residence
                          Quite environment free of background noise and interruptions
                          A secure workspace free from cell phones/video devices
                          Arrangements for dependent care and other obligations

                          What You-ll Love About Us
                          Paid training at $13.75
                          Increase of $1.00 after 90 days
                          Advisor earning potential up to $17/hour
                          More family, less traffic
                          99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

                          What You-ll Do Every Day
                          You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

                          Locating music, apps, and movies on various devices
                          Billing issues
                          Fraud management
                          Product feature inquiries
                          Resolving username and password difficulties
                          Troubleshooting email issues
                          Navigating customers through various apps
                          Data sharing & synchronization troubleshooting
                          Verifying proper hardware and software configuration and set up
                          Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more



                          Requirements

                          What We-ll Love About You
                          Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary.
                          Must be able to work a 2nd shift between 1pm - 1am EST
                          Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
                          Possesses a strong work ethic with a stable work history
                          Great communication skills
                          Desire a long-term career with growth
                          Openness to feedback and willingness to improve
                          Familiarity with iOS and/or MacOS, or comparable technology

                          What You-ll Need
                          High School Diploma or GED
                          18 years or older
                          Minimum 6 months of customer service experience
                          Legal authorization to work in the US
                          High speed internet service
                          #KellyConnect



                          Why Kelly®?

                          Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

                          About Kelly®

                          At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

                          Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

                          ]]
                          Posting ID: 575887399Posted: 2020-10-23