General Summary We are seeking outgoing, friendly and helpful associates to welcome and assist customers. The Sales Associate will help with receipt, stocking, and pricing of all merchandise. Additionally, they will help maintain a clean and orderly merchandise presentation and overall store cleanliness. Customer Service: -Project a positive representation of Ace Hardware of Fort Collins. -Greet customers entering and throughout the store. Thank customers when they leave the store. -Project a friendly, outgoing demeanor; work well with customers as well as associates. -Ensure all pages and calls are answered promptly, courteously and effectively. -Forward any customer complaint that cannot be handled to a member of management. -Build a strong product knowledge, knowledge of store layout, and location of products. -Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations -Create a positive, professional and safe work environment. -Assist with receiving, checking in and stocking of merchandise throughout the store. -Actively review back-stock levels. -Aid with daily maintenance, orderliness, and cleanliness of the sales floor, stock room and outdoor merchandise. -Provide a clean and orderly sales floor, including end caps and ad merchandise. -Assist with merchandise resets through the store. -Provide assistance to Department Specialists, i.e. price changes, special orders. -Ensure signage is current throughout the store. -Operate store equipment properly and safely if eligible. -Communicate merchandising, cost control or sales idea to a manager. Ace Hardware of Fort Collins Ace Hardware of Fort Collins, located at Harmony & Lemay, is passionate about providing amazing customer service every time. We actively support our local customers, community and team members every day. All individuals who have an equal passion to help and support our community in are welcome to take the next step and apply to be part of our team.
Physical Demands Ability to lift 40 pounds consistently and stand/walk for up to eight hours in a shift. Experience Retail and customer experience preferred, but not required.